Principal BPO Solution Architect (f/m/d) DACH

NTT
Frankfurt
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client-facing communication","Executive storytelling","Roadmap alignment","Cross-functional collaboration"]

Lead the design of end-to-end business process solutions for BPO/BPS, combining AI agents and decision-support platforms. You’ll map current-state operations, co-create an AI-native future-state architecture, and help solution new deals with the Sales team. Acting as a bridge between client stakeholders, product teams, and engineers, you will define data and process models, align roadmaps across domain and tech priorities, and present solutions to C-level stakeholders.

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FursaFursa
NTT
NTT
5 months ago

Principal BPO Solution Architect (f/m/d) DACH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead the design of end-to-end business process solutions for BPO/BPS, combining AI agents and decision-support platforms. You’ll map current-state operations, co-create an AI-native future-state architecture, and help solution new deals with the Sales team. Acting as a bridge between client stakeholders, product teams, and engineers, you will define data and process models, align roadmaps across domain and tech priorities, and present solutions to C-level stakeholders.
Location: Frankfurt
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Understand client workflows (e.g., claims, lending, KYC) and identify pain points.
  • •Architect AI-native solutions leveraging modular agentic platforms.
  • •Define data and process models with ontology and ML teams.
  • •Drive roadmap alignment between domain priorities and technical capabilities.
  • •Present solutions to C-level stakeholders and support deal solutioning with Sales and global solution teams.
Travel: High travel

Key Requirements

  • •Multiple years of experience in Solution Architecture, specifically within BPO/BPS.
  • •Strong understanding of digital transformation and BPO/BPS.
  • •Presale experience solutioning deals (start to finish) with deal sizes from $5M to $25M.
  • •Industry knowledge in BFSI, Insurance or Retail.
  • •Experience designing automation workflows or BPaaS models; excellent German and English communication.
Skills:Client-facing communicationExecutive storytellingRoadmap alignmentCross-functional collaboration
Languages:GermanEnglish
Tech Stack:AI agentsDecision-support platformsOntologyMLAI/MLAgentic platformsBPaaS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn