Aon

1 month ago

Business Support Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead the day-to-day delivery and continuous improvement of executive assistant (EA) support services across the APAC region within a matrixed environment. Drive governance, service delivery, and transformation initiatives, partnering with regional leaders, Talent Acquisition, and project teams to enable scalable operations, tooling adoption, and workforce planning while maintaining confidentiality and compliance.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage stakeholder expectations across a complex, matrixed environment, balancing responsiveness, governance, and service consistency
•Support onboarding of new leaders and teams into the EA support model, ensuring clear role clarity, service understanding, and smooth integration
•Contribute to and support delivery of regional operational and transformation initiatives, including Project Atlas priorities and related change programmes
•Partner with project teams and functional collaborators on service transitions, process redesign, new scope onboarding, and implementation activities across APAC
•Drive adoption of new tools, processes, and ways of working, ensuring teams are equipped to operate effectively in a changing regional environment

Key Requirements

•Proven experience in an operations management role within business support, executive support, shared services, or regional service delivery environments
•Experience leading teams and service delivery in a multi-country, multicultural, and matrixed environment, ideally within APAC
•Strong background in service delivery, governance, process optimisation, and operational risk management
•Strong regional operational leadership with the ability to translate strategic priorities into consistent execution
•Excellent organizational, prioritization, and coordination skills across multiple stakeholders, markets, and time zones

Experience:APACShared servicesOperational excellenceMatrixed organizationService delivery

Skills:CommunicationStakeholder managementLeadershipProblem-solvingChange management

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon