Resolutions Lead
Affirm
United States
Workplace: RemoteFull timeUSD 88,000 - 150,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Analytical skills","Operational leadership","Cross-functional collaboration","Troubleshooting","Written and verbal communication"]Own the administration and optimization of Five9 collections dialing across first-party collections operations, translating compliance and contact-center objectives into effective outbound strategies. Manage dialer campaigns, routing, pacing, suppression, and segmentation to improve right-party contact rates, agent productivity, and recovery performance. Partner with Operations, Workforce Management, Product, Engineering, Compliance, and vendors to troubleshoot escalations, build KPI dashboards, and drive continuous improvements while meeting TCPA/FDCPA requirements.
