Engagement Manager, Public Sector (CO Springs)

Scale AI
Washington
Workplace: OnsiteFull timeUSD 166,400 - 249,000 annuallyFunction: Government & Public AdministrationExperience: 5+ yearsSkills: ["Stakeholder management","Customer relationship building","Structured problem solving","Analytics-driven thinking","Communication"]

Lead and coordinate delivery of agentic workflow projects for a U.S. national security customer. Own a large account plan, manage day-to-day customer execution, and ensure strong customer experience—from executive stakeholders to end users. Partner with customers to scope use cases your engineering team will build, lead cross-functional delivery against AI/ML objectives, and oversee onboarding and successful implementation. Requires TS/SCI clearance and regular onsite presence in Colorado Springs with travel.

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FursaFursa
Scale AI
Scale AI
2 weeks ago

Engagement Manager, Public Sector (CO Springs)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and coordinate delivery of agentic workflow projects for a U.S. national security customer. Own a large account plan, manage day-to-day customer execution, and ensure strong customer experience—from executive stakeholders to end users. Partner with customers to scope use cases your engineering team will build, lead cross-functional delivery against AI/ML objectives, and oversee onboarding and successful implementation. Requires TS/SCI clearance and regular onsite presence in Colorado Springs with travel.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Manage customer relationships from executive stakeholders through end users.
  • •Work with customers to scope agentic workflow use cases for delivery and refinement by Scale’s engineering team.
  • •Lead a cross-functional project team to deliver and exceed the customer’s AI/ML objectives.
  • •Proactively identify customer needs and operator pain points to drive customer success.
  • •Oversee onboarding and successful implementation of customer accounts.
Travel: Medium travel

Pay and Benefits

Salary: USD 166,400 - 249,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning BudgetPaid LeaveCommuter Benefits

Key Requirements

  • •An active TS/SCI clearance.
  • •5+ years delivering enterprise-scale applications/solutions with stakeholder management or a customer-facing role.
  • •Demonstrated structured, analytics-driven problem solving.
  • •Excellent verbal and written communication skills.
  • •Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and travel at least 25% as needed.
Experience:5+ years
Skills:Stakeholder managementCustomer relationship buildingStructured problem solvingAnalytics-driven thinkingCommunication
Languages:English
Tech Stack:PythonSQL

Eligibility

Security Clearance:TS/SCI

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn