Email Operations Principal

Braze
Chicago
Workplace: HybridFull timeUSD 76,000 - 120,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Autonomy","Accountability","Customer-centricity","Problem-solving","Analytical","Stakeholder management","Mentoring","Process improvement","Clear communication","Independent decision-making"]

Own and scale Braze’s email onboarding operations during a rebuilding phase. Lead IP pool strategy, allocation, and capacity planning to improve scalability and customer onboarding timelines. Triage and resolve complex, high-scale email setup escalations as the subject-matter expert for deliverability and infrastructure anomalies. Partner cross-functionally to improve workflows, tooling, and compliance guidance, while mentoring teammates and driving continuous operational excellence.

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FursaFursa
Braze
Braze
18 hours ago

Email Operations Principal

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Last checked: 7 hours agoStatus: Live

Job Summary

Own and scale Braze’s email onboarding operations during a rebuilding phase. Lead IP pool strategy, allocation, and capacity planning to improve scalability and customer onboarding timelines. Triage and resolve complex, high-scale email setup escalations as the subject-matter expert for deliverability and infrastructure anomalies. Partner cross-functionally to improve workflows, tooling, and compliance guidance, while mentoring teammates and driving continuous operational excellence.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Manage email infrastructure initiatives including IP pool strategy, allocation processes, and capacity planning to improve scalability and onboarding timelines.
  • •Drive operational health by analyzing performance metrics, identifying bottlenecks, and implementing process improvements to reduce time-to-value.
  • •Serve as the ultimate subject matter expert for high-scale technical escalations and complex customer setup challenges, including diagnosing infrastructure anomalies and optimizing deliverability.
  • •Develop and maintain scalable operational frameworks such as best practices, compliance guidelines, playbooks, and enablement materials for growth.
  • •Identify tooling/workflow gaps, define improvement requirements, establish tracking mechanisms for root causes and trends, and mentor junior team members.

Pay and Benefits

Salary: USD 76,000 - 120,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLearning BudgetParental Leave

Key Requirements

  • •5–7+ years of experience in an operational, technical, or customer-facing role supporting a technical product (ideally in SaaS, mobile, marketing automation, or email technology).
  • •Own complex operational issues end-to-end, using sound judgment to navigate ambiguity and competing priorities.
  • •Strong understanding of email systems and/or messaging infrastructure, with the ability to diagnose issues and partner effectively with engineering, product, and support.
  • •Exceptional communication and stakeholder management skills to influence decisions and drive resolution across technical and non-technical audiences.
  • •Highly analytical and data-driven, using metrics to identify trends and root causes and translating insights into improvements.
Experience:5+ yearsSaaSMobileMarketing automationEmail technology
Skills:AutonomyAccountabilityCustomer-centricityProblem-solvingAnalyticalStakeholder managementMentoringProcess improvementClear communicationIndependent decision-making
Languages:English
Tech Stack:IP PoolDelivery deliverabilitySparkPostSendGridAmazon Simple Email ServiceFinancialForceTray.ioLookerSlackbotsPagerDutyCDN partnerships

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn