Service Leader of Agency and New Business Experience

KKR
Hartford, Des Moines
Workplace: OnsiteFull timeUSD 160,000 - 180,000 annuallyFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: bachelorsSkills: ["People leadership","Coaching","Data-driven performance management","Partnering/communication","Cross-functional dependency management"]

Lead daily agency and new business operations for Individual Markets Insurance Operations, driving exception resolution quality, service levels, and issuance velocity. Manage and coach a high-performing team, establish operating rhythms, and use exception/metrics to drive timely corrective actions. Partner with domain, product, technology, and third-party administrators to refine workflows, resolve escalations, and modernize toward exception-based, technology-enabled service models, aligning execution to sales strategy.

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KKR
KKR
21 hours ago

Service Leader of Agency and New Business Experience

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily agency and new business operations for Individual Markets Insurance Operations, driving exception resolution quality, service levels, and issuance velocity. Manage and coach a high-performing team, establish operating rhythms, and use exception/metrics to drive timely corrective actions. Partner with domain, product, technology, and third-party administrators to refine workflows, resolve escalations, and modernize toward exception-based, technology-enabled service models, aligning execution to sales strategy.
Location: Hartford, Des Moines
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead daily new business and agency operations, delivering exception resolution quality, service level attainment, issuance velocity, and productivity.
  • •Lead, coach, and develop the team by setting performance expectations, building analytical/exception-handling capability, managing capacity, and fostering accountability and continuous improvement.
  • •Establish daily/weekly/monthly operating rhythms by reviewing exception volumes, automation fallout trends, service levels, quality, workload distribution, aging, and operational risks and driving corrective actions.
  • •Partner with domain, product owner, and technology teams to refine workflows based on exception and processing trends so the team focuses on high-value cases.
  • •Partner with TPAs and vendor partners to ensure operational execution, service quality, and productivity align to business expectations and resolve escalations and complex operational issues.

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and relevant experience.
  • •10+ years of experience in insurance, financial services, or new business/agency operations, including 5+ years in a people leadership role.
  • •Proven experience managing vendor/TPA relationships and driving SLA performance.
  • •Working knowledge of automation and workflow tools (e.g., Pega) and insurance/regulatory knowledge for new business issuance and agency operations.
  • •Preferred: experience leading operational transformation toward exception-based, technology-enabled service models.
Experience:10+ yearsInsuranceFinancial servicesNew business operationsAgency operationsVendor/TPA management
Education:Bachelor's
Skills:People leadershipCoachingData-driven performance managementPartnering/communicationCross-functional dependency management
Certifications:FLMILOMAACS
Tech Stack:Pega

Company Brief

KKR
Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1976
WebsiteLinkedIn