Digital Banking Ambassador- Chicago Area

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Banking, Lending & CreditExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer focus","Attention to detail","Adaptability"]

Serve as a Café Ambassador by welcoming guests and guiding them through Capital One’s digital banking experience in a community hub. You’ll explain products through genuine conversations, help customers master mobile tools and troubleshoot tech issues, and resolve questions in line with compliance requirements. You’ll also support local events that promote financial health while maintaining a welcoming, inclusive environment and adapting to a flexible schedule across the Chicago area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
2 days ago

Digital Banking Ambassador- Chicago Area

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Café Ambassador by welcoming guests and guiding them through Capital One’s digital banking experience in a community hub. You’ll explain products through genuine conversations, help customers master mobile tools and troubleshoot tech issues, and resolve questions in line with compliance requirements. You’ll also support local events that promote financial health while maintaining a welcoming, inclusive environment and adapting to a flexible schedule across the Chicago area.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Engage with guests in a high-energy café environment as a digital banking guide.
  • •Share the value of products and services through conversation, without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital banking issues.
  • •Advocate for customers and own issue resolution in alignment with compliance and regulatory requirements.
  • •Support local events that promote financial health and foster an inclusive guest experience.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Proficient in G-Suite.
  • •Strong written and oral communication skills.
  • •Able to attend required training sessions.
Experience:1+ yearsBankingRetailCustomer-facing
Education:High School
Skills:CommunicationProblem-solvingCustomer focusAttention to detailAdaptability
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn