Stage Experience Lead - Full Time

Sephora
Canada
Workplace: OnsiteFull timeCAD 22.85 - 28.55 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Communication","Team building","Coaching","Client service","Influencing"]

Oversee the sales floor in a Sephora location, ensuring on-stage cast properly execute the selling model and deliver outstanding client service across assigned departments such as Beauty, Skincare, Fragrance & Haircare. Coach and support client experience by responding to feedback, addressing client-related issues with the client service hotline, and assisting with in-store events. Support training on client interactive technology and track performance through regular check-ins and development.

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FursaFursa
Sephora
Sephora
3 hours ago

Stage Experience Lead - Full Time

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Last checked: 3 hours agoStatus: Live

Job Summary

Oversee the sales floor in a Sephora location, ensuring on-stage cast properly execute the selling model and deliver outstanding client service across assigned departments such as Beauty, Skincare, Fragrance & Haircare. Coach and support client experience by responding to feedback, addressing client-related issues with the client service hotline, and assisting with in-store events. Support training on client interactive technology and track performance through regular check-ins and development.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee sales floor departments within the assigned Sephora location, supporting goals and objectives.
  • •Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
  • •Support timely response to client feedback per department and escalate/action issues via the client service hotline or client feedback.
  • •Support training of world selling cast in client interactive technology.
  • •Coach assigned-area performance, participate in regular check-ins with direct reports, and support in-store events as needed.

Pay and Benefits

Salary: CAD 22.85 - 28.55 hourly

Key Requirements

  • •1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills, with the ability to influence business partners clearly and concisely.
  • •Proven ability to create and develop teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and client service.
  • •Support proper execution of Sephora’s selling model by on-stage cast.
  • •Be able to coach performance management situations within the assigned area and deliver timely improvement feedback.
Experience:1-3 years
Skills:CommunicationTeam buildingCoachingClient serviceInfluencing

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn