Customer Success Manager, Platforms

Stripe
Chicago, Atlanta
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Analytical","Meticulous","Customer engagement","Business sense","Strong analytical skills","Advocacy","Persuasion"]

Own a book of Platform customers and drive post-sales success by delivering proactive workshops, business reviews, and payments insights. Partner with account executives, technical account managers, and operations teams to optimize retention, product adoption, usage velocity, and renewals. Serve as a trusted advisor on payment performance and industry insights, advocate for customer needs internally, and support expansion opportunities.

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Stripe
Stripe
1 day ago

Customer Success Manager, Platforms

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Last checked: 13 hours agoStatus: Live

Job Summary

Own a book of Platform customers and drive post-sales success by delivering proactive workshops, business reviews, and payments insights. Partner with account executives, technical account managers, and operations teams to optimize retention, product adoption, usage velocity, and renewals. Serve as a trusted advisor on payment performance and industry insights, advocate for customer needs internally, and support expansion opportunities.
Location: Chicago, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a book of Platform customers to drive account health metrics including performance, product adoption, usage velocity, renewals, growth, referrals, and satisfaction.
  • •Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth.
  • •Deliver workshops, business reviews, and payments/product insights to align on priorities and guide optimization of value from Stripe.
  • •Serve as a trusted payments and product advisor using payment performance and industry insights.
  • •Advocate for customers internally and share feedback with Product Management, Engineering, Support, Marketing, and Sales to improve the Stripe user experience.

Key Requirements

  • •10+ years of experience in a client-facing enterprise relationship management role, preferably with technical product partnership.
  • •Experience with Marketplace and/or SaaS Platform customers.
  • •3+ years experience with consumption-based SaaS products (not license/seat).
  • •Strong business sense and understanding of underlying drivers and strategy of customers’ businesses.
  • •Track record leading technical conversations and persuading others to take action based on requirements and value provided.
Experience:10+ yearsEnterprise relationship managementFinTechSaaSMarketplaceEmbedded paymentsConsumption-based SaaS
Skills:AnalyticalMeticulousCustomer engagementBusiness senseStrong analytical skillsAdvocacyPersuasion
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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