Sr. Customer Architect

Elastic
United States
Full timeUSD 153,500 - 242,900 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Problem-solving","Project management"]

Serve as a Trusted Technical Advisor for customers, defining Technical Success Plans that map Elastic solutions to measurable business outcomes. Guide onboarding, adoption, and sustained consumption of Elastic’s Observability, Security, and Enterprise Search capabilities, eliminating technical friction and improving the customer support resolution experience. Partner with the account team to drive expansion and ARR growth, continuously reviewing usage and recommending upgrades to increase value.

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FursaFursa
Elastic
Elastic
1 day ago

Sr. Customer Architect

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Trusted Technical Advisor for customers, defining Technical Success Plans that map Elastic solutions to measurable business outcomes. Guide onboarding, adoption, and sustained consumption of Elastic’s Observability, Security, and Enterprise Search capabilities, eliminating technical friction and improving the customer support resolution experience. Partner with the account team to drive expansion and ARR growth, continuously reviewing usage and recommending upgrades to increase value.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure customers derive significant value from Elastic solutions, eliminating technical friction and driving uptake to grow ARR.
  • •Collaborate with the account team (Account Executive and Solutions Architect) to provide ongoing technical coverage and support.
  • •Define Technical Success Plans that outline optimal consumption and deployment aligned to each customer’s business objectives and key metrics.
  • •Drive a successful technical customer journey from onboarding through adoption, continuously increasing solution consumption.
  • •Identify and eliminate technical frictions and liaise with support teams to optimize resolution and improve the adoption experience.

Pay and Benefits

Salary: USD 153,500 - 242,900 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
  • •Hands-on experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer with Elastic solutions or equivalent technologies.
  • •Experience with Elastic solutions (Observability, Security, Enterprise Search) and/or the Elastic stack (Elasticsearch, Logstash, Kibana).
  • •Excellent communication and presentation skills.
  • •Ability to lead multiple projects simultaneously and meet deadlines.
Experience:ObservabilityCybersecurityEnterprise SearchElastic stack
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingProblem-solvingProject management
Languages:English
Tech Stack:ElasticElasticsearchLogstashKibana

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn