Technical Supervisor

Davies
United Kingdom
Workplace: HybridFull timeFunction: Government & Public AdministrationSkills: ["Supervision","Mentoring","Coaching","Communication","Problem-solving"]

Supervise and mentor credit hire file handlers in the technical credit hire unit, helping them progress to achieve technical excellence aligned with client SLAs. Work with the business unit director and technical manager to drive technical policies, plan training needs, and support pre-audit and pre-trial reviews. Manage a caseload of 10–15 claims valued over £25k and ensure compliance with SRA Standards and Regulations while developing new starters.

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Davies
Davies
2 months ago

Technical Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Supervise and mentor credit hire file handlers in the technical credit hire unit, helping them progress to achieve technical excellence aligned with client SLAs. Work with the business unit director and technical manager to drive technical policies, plan training needs, and support pre-audit and pre-trial reviews. Manage a caseload of 10–15 claims valued over £25k and ensure compliance with SRA Standards and Regulations while developing new starters.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Supervise credit hire file handlers against the competency framework and maintain accurate technical development records.
  • •Mentor and coach file handlers to extend technical knowledge and expertise.
  • •Assist with pre-audit assessments for external client audits and internal unit audits.
  • •Identify training requirements and share feedback to the appropriate team leader and tactical delivery director.
  • •Undertake pre-trial reviews no later than 6 weeks prior to trial/disposal, and manage a caseload of approximately 10–15 claims valued over £25k while ensuring compliance with SRA Standards and Regulations.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceCash PlanCritical IllnessIncome ProtectionPension ContributionGym Membership

Key Requirements

  • •Credit hire experience, either defendant (preferred) or claimant.
  • •Qualified Solicitor or equivalent.
  • •Previous experience handling your own caseload.
  • •Ability to plan and prioritise workloads and remain calm under pressure while meeting deadlines.
  • •Excellent listening and verbal communication skills with the ability to anticipate problems and identify solutions.
Experience:Legal services
Skills:SupervisionMentoringCoachingCommunicationProblem-solving
Licenses:SRA Standards and Regulations

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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Glassdoor: 3.8
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