Okta

1 day ago

Sr. Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer outcomes for Okta’s Enterprise Sector by building C-Level relationships, driving retention and ROI, and translating customer goals into measurable success. Plan and execute proactive success motions and Strategic Business Reviews with clear KPIs. Lead coordinated escalations across Sales, Support, Engineering, and Product, surface feedback for continuous improvement, and identify renewal risk, remediation, and expansion opportunities.

Location: Boston, Massachusetts, New Jersey, New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and nurture strong customer and C-Level relationships to ensure retention, happiness, and ROI, translating technical concepts into business outcomes.
•Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines to drive measurable traction.
•Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate success motions.
•Gather and surface customer feedback to drive continuous improvement and guide what needs to evolve.
•Identify renewal risk, collaborate to remediate and ensure successful renewals, proactively spot expansion opportunities, and communicate relevant new products/features adoption.

Travel: High travel

Pay and Benefits

Salary: USD 151,000 - 207,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

•5+ years in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise products).
•Proven track record delivering and scaling exceptional customer experience, with a high-performance mindset and drive to raise your bar.
•Strong emotional intelligence with elite relationship management and executive stakeholder development.
•Excellent presentation and communication skills, especially aligning technical goals to business value for C-level executives.
•Strong listening and analytical skills, with technical problem-solving ability; experience with enterprise security tools is preferred.

Experience:5+ yearsSaaSEnterpriseCustomer successAccount managementConsulting

Skills:Relationship managementExecutive stakeholder developmentEmotional intelligencePresentationCommunicationListeningAnalytical skillsProblem-solvingCross-functional collaborationOrchestration

Tech Stack:SaaS

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

1 day ago

Sr. Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Boston, Massachusetts, New Jersey, New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and nurture strong customer and C-Level relationships to ensure retention, happiness, and ROI, translating technical concepts into business outcomes.
•Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines to drive measurable traction.
•Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate success motions.
•Gather and surface customer feedback to drive continuous improvement and guide what needs to evolve.
•Identify renewal risk, collaborate to remediate and ensure successful renewals, proactively spot expansion opportunities, and communicate relevant new products/features adoption.

Travel: High travel

Pay and Benefits

Salary: USD 151,000 - 207,900 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFlexible SpendingPaid LeaveParental Leave

Key Requirements

•5+ years in customer success, account management, or consulting, managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise products).
•Proven track record delivering and scaling exceptional customer experience, with a high-performance mindset and drive to raise your bar.
•Strong emotional intelligence with elite relationship management and executive stakeholder development.
•Excellent presentation and communication skills, especially aligning technical goals to business value for C-level executives.
•Strong listening and analytical skills, with technical problem-solving ability; experience with enterprise security tools is preferred.

Experience:5+ yearsSaaSEnterpriseCustomer successAccount managementConsulting

Skills:Relationship managementExecutive stakeholder developmentEmotional intelligencePresentationCommunicationListeningAnalytical skillsProblem-solvingCross-functional collaborationOrchestration

Tech Stack:SaaS

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn