Collections Analyst

Dialpad
Bengaluru
Full timeFunction: Finance & AccountingExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Self-starter","Strong written communication","Strong verbal communication","Ability to prioritize"]

Own a customer account portfolio to drive timely payments by monitoring non-payments and payment irregularities, analyzing collections and cash outcomes, and serving as the go-to expert on customer payment queries. Partner with Customer Success, Billing, Orders, and Management to escalate issues tied to services, contracts, billing disputes, or financial concerns. Build and implement process improvements, recommend automation or system integrations, and support software implementations while posting adjustments and managing A/R invoice disputes.

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FursaFursa
Dialpad
Dialpad
8 hours ago

Collections Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own a customer account portfolio to drive timely payments by monitoring non-payments and payment irregularities, analyzing collections and cash outcomes, and serving as the go-to expert on customer payment queries. Partner with Customer Success, Billing, Orders, and Management to escalate issues tied to services, contracts, billing disputes, or financial concerns. Build and implement process improvements, recommend automation or system integrations, and support software implementations while posting adjustments and managing A/R invoice disputes.
Location: Bengaluru
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Monitor a customer account portfolio for non-payments, delayed payments, and other irregularities
  • •Serve as the technical expert for queries on customer payments and incoming collections
  • •Provide in-depth collections and cash analysis for the portfolio
  • •Partner with Customer Success, Billing, and Management to escalate collection issues related to services, contracts, billing disputes, or customer financial concerns
  • •Create and implement new processes to improve collections strategies, including recommendations for process improvements or system integrations

Key Requirements

  • •3+ years of collections experience in a fast-paced, high-growth environment, preferably in SaaS
  • •Bachelor’s degree in business or an accounting-related field
  • •Experience with accounts receivable and cash modules in accounting software
  • •Intermediate Excel skills (lookups, pivots)
  • •Strong written and verbal communication skills and ability to work independently while prioritizing multiple projects
Experience:3+ yearsSaaSFast-pacedHigh-growth
Education:Bachelor's in business or accounting-related field
Skills:Problem-solvingSelf-starterStrong written communicationStrong verbal communicationAbility to prioritize
Languages:English
Tech Stack:NetSuiteZendeskG-suiteExcelAccounts receivableCash modules

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn