Qantas Airways

1 day ago

Site Manager, Hobart Contact Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Hobart Contact Centre as the site’s most senior operational leader, driving safe, compliant, and sustainable day-to-day operations. Accountable for customer experience, workforce optimisation, financial outcomes, and strategy while leading high-performing teams. Build strategic partnerships with regulators, airport authorities, unions, and senior leaders, and deliver continuous improvement through operational change and effective responses to disruptions and emergencies.

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide end-to-end accountability for safety, customer outcomes, operational performance, and commercial success at the Hobart Contact Centre.
•Lead high-performing teams delivering best-in-class customer experience, accountable for safe practices and workforce optimisation.
•Influence at the highest levels by building strategic partnerships with regulators, airport authorities, unions, and senior leaders.
•Drive continuous improvement and support delivery of strategic priorities with the customer at the heart of operations.
•Foster an inclusive culture that embraces change and effectively respond to disruptions and emergencies.

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

•10–15 years’ experience in senior operational leadership roles within complex, customer-focused environments.
•Proven ability to lead large-scale operations and deliver performance across safety, service, and operational targets.
•Demonstrated success leading diverse workforces, building capability, engagement, and high performance.
•Strong industrial and employment relations experience, including collective bargaining, workforce consultation, union engagement, and handling disciplinary investigations.
•Commercially astute experience managing P&L performance, budgets, forecasting, and cost outcomes.

Experience:10-15 years

Skills:Stakeholder managementLeadershipContinuous improvementChange leadershipIndustrial relations

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways

Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mascot, NSW, Australia

Founded: 1920

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Qantas Airways

1 day ago

Site Manager, Hobart Contact Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Provide end-to-end accountability for safety, customer outcomes, operational performance, and commercial success at the Hobart Contact Centre.
•Lead high-performing teams delivering best-in-class customer experience, accountable for safe practices and workforce optimisation.
•Influence at the highest levels by building strategic partnerships with regulators, airport authorities, unions, and senior leaders.
•Drive continuous improvement and support delivery of strategic priorities with the customer at the heart of operations.
•Foster an inclusive culture that embraces change and effectively respond to disruptions and emergencies.

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

•10–15 years’ experience in senior operational leadership roles within complex, customer-focused environments.
•Proven ability to lead large-scale operations and deliver performance across safety, service, and operational targets.
•Demonstrated success leading diverse workforces, building capability, engagement, and high performance.
•Strong industrial and employment relations experience, including collective bargaining, workforce consultation, union engagement, and handling disciplinary investigations.
•Commercially astute experience managing P&L performance, budgets, forecasting, and cost outcomes.

Experience:10-15 years

Skills:Stakeholder managementLeadershipContinuous improvementChange leadershipIndustrial relations

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Mascot, NSW, Australia

Founded: 1920

Glassdoor: 3.8

Website LinkedIn Glassdoor