Duty Supervisor - GVA

Etihad Aviation Group
Geneva
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsEducation: high_schoolSkills: ["Communication","Supervisory skills","Coordination","Safety awareness","Decision-making"]

Plan, direct, and supervise airport shift operations, overseeing passenger and aircraft handling while ensuring safety, security, quality, customer service, and on-time performance. Coordinate with Guest Control, Network Control, and SOC to manage disruptions and minimize impact. Lead emergency response and disruption planning, handle VIP/PRM/special guest requirements, monitor KPIs and local regulatory compliance, and identify/report safety and security hazards.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Duty Supervisor - GVA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Plan, direct, and supervise airport shift operations, overseeing passenger and aircraft handling while ensuring safety, security, quality, customer service, and on-time performance. Coordinate with Guest Control, Network Control, and SOC to manage disruptions and minimize impact. Lead emergency response and disruption planning, handle VIP/PRM/special guest requirements, monitor KPIs and local regulatory compliance, and identify/report safety and security hazards.
Location: Geneva
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring adherence to checklists, brand requirements, company procedures, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Ensure flight editing and special guest requirements are met, including planning and coordination for VIP/MAAS, PRM, and special category guests.
  • •Coordinate disruption recovery with Guest Control, Network Control, and SOC to reduce impact on guest service and operational integrity.
  • •Deliver, rehearse, and manage station emergency response plans, diversion/delay handling, business continuity plans, and accurate delay reporting.

Key Requirements

  • •A-level or baccalaureate equivalent education or relevant industry experience, with knowledge of frontline service delivery and communication.
  • •Minimum 5-7 years experience in service, hospitality, airline, or retail, with knowledge of aviation/travel and/or airport policies.
  • •Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment.
  • •Outstanding communication skills and supervisory skills, with passion to deliver service while balancing guest-centric and corporate priorities.
  • •Ability to coordinate teams and service providers on shift while maintaining highest safety and security standards.
Experience:5-7 yearsAirlinesAviationHospitalityRetailService operationsAirport operations
Education:High School
Skills:CommunicationSupervisory skillsCoordinationSafety awarenessDecision-making
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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