Field Technician (Remote Home, US)

Atos
United States
Workplace: RemoteFull timeUSD 54,386 - 105,000Function: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Problem-solving","Customer service","Communication","Independent work","Organizational skills"]

Provide on-site and remote technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, upgrade, and replace network, server, and peripheral equipment, and perform wired network troubleshooting. Travel to customer sites for break-fix and device deployments/moves/adds/changes, maintain accurate asset and inventory records, manage tickets within service-level targets, and document incidents and resolutions.

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Atos
Atos
12 hours ago

Field Technician (Remote Home, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide on-site and remote technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues. Install, configure, upgrade, and replace network, server, and peripheral equipment, and perform wired network troubleshooting. Travel to customer sites for break-fix and device deployments/moves/adds/changes, maintain accurate asset and inventory records, manage tickets within service-level targets, and document incidents and resolutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for network, server, and peripheral equipment.
  • •Diagnose and resolve hardware, software, operating system, and connectivity issues, including wired network troubleshooting.
  • •Perform equipment installation, configuration, upgrades, replacements, and execute device moves/adds/changes.
  • •Travel to customer sites to conduct break-fix services, equipment deployments, and technology refresh initiatives.
  • •Maintain asset/inventory records, manage tickets within service-level targets, and document incidents and resolutions.

Pay and Benefits

Salary: USD 54,386 - 105,000
Perks:Health InsuranceDentalVision401kEmployee AssistancePet InsuranceWellness StipendFlexible Spending

Key Requirements

  • •Associate's degree, technical certification, or equivalent work experience.
  • •2+ years of experience in desktop support, field services, or technical support.
  • •Experience troubleshooting hardware, software, and network issues.
  • •Familiarity with Active Directory, device management tools, and ticketing systems.
  • •Valid driver's license and ability to travel to customer locations.
Education:Associate's
Skills:Problem-solvingCustomer serviceCommunicationIndependent workOrganizational skills
Licenses:Driver's license
Certifications:CompTIA A+CompTIA Network+Microsoft certifications
Tech Stack:Active DirectoryTicketing systemsMobile device management (MDM)

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn