Customer Service Representative (Full Time) - Lubbock

Provide excellent customer service in the bank’s Customer Service Center by answering calls, listening to customer needs, and resolving questions and problems. Handle a range of financial services including opening/closing and renewing deposit accounts, assisting with account inquiries and maintenance, and supporting customers with products such as IRAs, loans, safe deposit boxes, debit and credit cards. Maintain professionalism, privacy of customer information, and call-quality goals while explaining bank products to meet customer needs.