Customer Service Representative (Full Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Computer skills","Organization","Ability to work under pressure"]

Provide excellent customer service in the bank’s Customer Service Center by answering calls, listening to customer needs, and resolving questions and problems. Handle a range of financial services including opening/closing and renewing deposit accounts, assisting with account inquiries and maintenance, and supporting customers with products such as IRAs, loans, safe deposit boxes, debit and credit cards. Maintain professionalism, privacy of customer information, and call-quality goals while explaining bank products to meet customer needs.

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Prosperity Bancshares
Prosperity Bancshares
2 months ago

Customer Service Representative (Full Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide excellent customer service in the bank’s Customer Service Center by answering calls, listening to customer needs, and resolving questions and problems. Handle a range of financial services including opening/closing and renewing deposit accounts, assisting with account inquiries and maintenance, and supporting customers with products such as IRAs, loans, safe deposit boxes, debit and credit cards. Maintain professionalism, privacy of customer information, and call-quality goals while explaining bank products to meet customer needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by taking customer calls and professionally resolving questions and problems.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Open, close, renew, and maintain deposit and retirement accounts; present and explain bank products and services to meet customer needs.
  • •Handle complaints in a professional manner and secure answers by listening, collecting data, and addressing problems.
  • •Maintain professionalism and privacy of customer information while striving to meet customer service center call quality goals.

Key Requirements

  • •Associate degree/two years of related experience and/or training, or the equivalent combination of education and work-related experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of bank products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills, with ability to work well under pressure and handle overtime as needed.
Experience:1+ yearsBankingFinancial services
Education:Associate's
Skills:CommunicationPublic relationsComputer skillsOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn