Sr. Manager, Retail Operations

Lead customer service and customer experience strategy across Korea retail stores and digital channels, including a multi-year CX roadmap and CS Center transformation. Drive end-to-end retail operation process design, standardization, and tool/platform roadmaps to improve productivity and consistency. Own store infrastructure and lifecycle readiness, governance/audit compliance, and vendor/procurement leadership, serving as the strategic bridge between Global/APAC and Korea retail operations.