Sonatype

1 month ago

Java Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide client-facing Java product support for enterprise software, troubleshooting incidents, reproducing defects, and testing deployments (Docker, AWS, Azure, Kubernetes). Collaborate with Engineering and Product Management, help prioritize enhancements, and contribute to knowledge base and diagnostic tools for rapid issue resolution.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Debug and troubleshoot incidents with Sonatype products and solutions
•Reproduce defects and file actionable issues for product engineering
•Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
•Represent Technical Support and customer interests in Engineering and Product Management discussions
•Assist product management in developing and prioritizing enhancement lists

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

•3+ years experience supporting complex enterprise software solutions
•Ability to read and understand Java code
•Experience with Rest APIs
•Experience with testing and/or development of production quality Java based web applications
•Excellent English communication skills and problem-solving abilities

Experience:3+ yearsEnterprise SoftwareDevSecOps

Skills:CommunicationProblem-solvingCollaborationCustomer focus

Languages:English

Tech Stack:JavaRESTLinuxPostgreSQLSocketHTTPPythonBashTypescriptAWSAzureGCPJettyNGINXDockerKubernetesMavenNpmNuGet

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

1 month ago

Java Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Debug and troubleshoot incidents with Sonatype products and solutions
•Reproduce defects and file actionable issues for product engineering
•Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
•Represent Technical Support and customer interests in Engineering and Product Management discussions
•Assist product management in developing and prioritizing enhancement lists

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

•3+ years experience supporting complex enterprise software solutions
•Ability to read and understand Java code
•Experience with Rest APIs
•Experience with testing and/or development of production quality Java based web applications
•Excellent English communication skills and problem-solving abilities

Experience:3+ yearsEnterprise SoftwareDevSecOps

Skills:CommunicationProblem-solvingCollaborationCustomer focus

Languages:English

Tech Stack:JavaRESTLinuxPostgreSQLSocketHTTPPythonBashTypescriptAWSAzureGCPJettyNGINXDockerKubernetesMavenNpmNuGet

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn