Java Product Support Engineer

Sonatype
Colombia
Workplace: RemoteFull timeFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Problem-solving","Collaboration","Customer focus"]

Provide client-facing Java product support for enterprise software, troubleshooting incidents, reproducing defects, and testing deployments (Docker, AWS, Azure, Kubernetes). Collaborate with Engineering and Product Management, help prioritize enhancements, and contribute to knowledge base and diagnostic tools for rapid issue resolution.

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FursaFursa
Sonatype
Sonatype
3 months ago

Java Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide client-facing Java product support for enterprise software, troubleshooting incidents, reproducing defects, and testing deployments (Docker, AWS, Azure, Kubernetes). Collaborate with Engineering and Product Management, help prioritize enhancements, and contribute to knowledge base and diagnostic tools for rapid issue resolution.
Location: Colombia
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Debug and troubleshoot incidents with Sonatype products and solutions
  • •Reproduce defects and file actionable issues for product engineering
  • •Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
  • •Represent Technical Support and customer interests in Engineering and Product Management discussions
  • •Assist product management in developing and prioritizing enhancement lists

Pay and Benefits

Perks:Parental LeaveRemote Work

Key Requirements

  • •3+ years experience supporting complex enterprise software solutions
  • •Ability to read and understand Java code
  • •Experience with Rest APIs
  • •Experience with testing and/or development of production quality Java based web applications
  • •Excellent English communication skills and problem-solving abilities
Experience:3+ yearsEnterprise SoftwareDevSecOps
Skills:CommunicationProblem-solvingCollaborationCustomer focus
Languages:English
Tech Stack:JavaRESTLinuxPostgreSQLSocketHTTPPythonBashTypescriptAWSAzureGCPJettyNGINXDockerKubernetesMavenNpmNuGet

Company Brief

Sonatype
Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Lexington, United States
Founded: 2008
WebsiteLinkedIn