Customer Specialist, Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 36 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to meet CarMax quality standards. Handle administrative tasks like paperwork auditing and payment management, coordinate service appointments, and review repair order invoices while following EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist, Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to meet CarMax quality standards. Handle administrative tasks like paperwork auditing and payment management, coordinate service appointments, and review repair order invoices while following EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
  • •Coordinate service appointments, review repair order invoices for billing accuracy, and follow EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly
Perks:Paid LeavePaid SickPaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license, with ability to lift up to 25 lbs.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn