CarMax

4 weeks ago

Customer Specialist, Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through the car-buying and selling journey, including appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to meet CarMax quality standards. Handle administrative tasks like paperwork auditing and payment management, coordinate service appointments, and review repair order invoices while following EH&S requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
•Coordinate service appointments, review repair order invoices for billing accuracy, and follow EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeavePaid SickPaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals while following processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license, with ability to lift up to 25 lbs.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn

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CarMax

4 weeks ago

Customer Specialist, Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
•Coordinate service appointments, review repair order invoices for billing accuracy, and follow EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 36 hourly

Perks:Paid LeavePaid SickPaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and create win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals while following processes accurately.
•High School Diploma (or equivalent) and a valid driver’s license, with ability to lift up to 25 lbs.
•Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn