Customer Success Manager

Codes Health
New York
Workplace: OnsiteFull timeUSD 90,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Organization","Analytical","Problem-solving"]

We are seeking a founding Customer Success Manager in New York, NY to build and lead the customer success function from onboarding to renewal, aligning operations, product, and engineering to translate customer needs into product improvements. You will own accounts end-to-end, design scalable CS processes, and drive adoption of new capabilities while delivering measurable outcomes for a growing healthcare/medical records platform.

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Codes Health
Codes Health
5 months ago

Customer Success Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

We are seeking a founding Customer Success Manager in New York, NY to build and lead the customer success function from onboarding to renewal, aligning operations, product, and engineering to translate customer needs into product improvements. You will own accounts end-to-end, design scalable CS processes, and drive adoption of new capabilities while delivering measurable outcomes for a growing healthcare/medical records platform.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own onboarding and implementation end-to-end for new customers to ensure value and usage quickly.
  • •Serve as the primary point of contact and trusted advisor for customers, building deep relationships with legal, operations, and case teams.
  • •Drive ongoing account engagement through regular check-ins, business reviews, and tailored product trainings.
  • •Monitor customer health by tracking usage, turnaround time, and satisfaction, proactively unblocking risks or delays.
  • •Partner with Product, Engineering, and Operations to translate feedback into product requirements and prioritize enhancements.

Pay and Benefits

Salary: USD 90,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalEquity

Key Requirements

  • •3+ years of relevant customer success experience or equivalent
  • •Ability to own onboarding and implementation end-to-end
  • •Strong relationship-building skills with legal, operations, and case teams
  • •Experience driving account engagement and product trainings
  • •Analytical and metrics-driven with comfort using data to guide decisions
Experience:3+ yearsHealthcareSaaS
Skills:CommunicationRelationship-buildingOrganizationAnalyticalProblem-solving
Tech Stack:ChatGPTClaudeAI

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Codes Health
Provides a digital health platform connecting patients with clinicians for personalized medication management, remote consultations, and virtual care services to improve treatment outcomes and adherence.
Industry: HealthTech
Website