Developer Success Engineer

LiveKit
Ireland
Workplace: RemoteFull timeEUR 168,000 - 213,000 annuallyFunction: Software EngineeringSkills: ["Communication","Teaching","Problem-solving","Customer focus","Adaptability"]

Support developers and teams building on LiveKit by triaging and fixing bugs, responding to support tickets, and writing sample, production-quality code. Collaborate with the community on technical issues and regularly follow up with customers to ensure their success. Partner with Sales, BD, and Partnerships to help drive customer conversations—combining strong engineering skills with teaching, clear communication, and a customer-first mindset.

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FursaFursa
LiveKit
LiveKit
2 months ago

Developer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support developers and teams building on LiveKit by triaging and fixing bugs, responding to support tickets, and writing sample, production-quality code. Collaborate with the community on technical issues and regularly follow up with customers to ensure their success. Partner with Sales, BD, and Partnerships to help drive customer conversations—combining strong engineering skills with teaching, clear communication, and a customer-first mindset.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Support and work directly with developers, teams, and companies building with LiveKit, commercially and in the community.
  • •Triage, file, and fix bugs; respond to support tickets; write sample and production-quality code; and update documentation and technical guides for customers.
  • •Collaborate with and support community efforts around technical issues.
  • •Meet with and follow up with LiveKit customers to ensure their continued success on the platform.
  • •Partner with Sales, BD, and Partnerships on strategy and provide support in customer conversations.

Pay and Benefits

Salary: EUR 168,000 - 213,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •A practicing engineer with demonstrated ability to build, ship, and debug production software.
  • •Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues.
  • •Clear written and verbal communicator who can adapt messages to technical and non-technical audiences.
  • •Curious, fast-learning, and energized by ambiguity.
  • •Customer-focused mindset focused on solving the underlying problem, not just closing tickets.
Skills:CommunicationTeachingProblem-solvingCustomer focusAdaptability
Languages:English

Company Brief

LiveKit
LiveKit provides an open-source realtime cloud and developer platform for building, deploying, and scaling voice, video, and physical AI agents with low-latency WebRTC infrastructure and edge services for production voice/video applications.
Industry: Cloud Computing
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Jose, United States
Founded: 2021
Glassdoor
Glassdoor: 5.0
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