Account Manager, Scale

Braze
Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Communication","Presentation","Organizational skills","Time management"]

Own a portfolio of established mid-market ANZ customers, driving renewals, upsell, and cross-sell while acting as a commercial partner to mature usage. Use usage analysis and maturity assessment to build expansion pipelines and prioritize accounts by growth and risk. Partner with Customer Success and marketing stakeholders on account plans and business reviews, deliver tailored proposals, manage negotiations, and maintain accurate forecasts. Lead meetings virtually and in person with occasional international travel.

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FursaFursa
Braze
Braze
4 days ago

Account Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Own a portfolio of established mid-market ANZ customers, driving renewals, upsell, and cross-sell while acting as a commercial partner to mature usage. Use usage analysis and maturity assessment to build expansion pipelines and prioritize accounts by growth and risk. Partner with Customer Success and marketing stakeholders on account plans and business reviews, deliver tailored proposals, manage negotiations, and maintain accurate forecasts. Lead meetings virtually and in person with occasional international travel.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of mid-market customers across ANZ with full accountability for renewal, upsell, and cross-sell.
  • •Prioritize across the book to direct time and executive attention to accounts with the most material growth or risk.
  • •Generate an expansion pipeline using usage analysis, whitespace mapping, and maturity assessment.
  • •Partner with Customer Success to run account plans and business reviews tied to customer outcomes.
  • •Lead renewal and expansion negotiations, identify retention risk early, and achieve quarterly expansion and retention targets.
Travel: Medium travel

Pay and Benefits

Perks:EquityRetirementHealth InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveFertility BenefitsLearning BudgetVolunteer Week

Key Requirements

  • •5+ years of progressive experience in SaaS sales, account management, or similar, with demonstrated success driving revenue growth and retention.
  • •3+ years owning SaaS customer relationships end to end, including accountability for renewals, upsell, and expansion.
  • •Experience managing portfolios with annual contract values from 150K to 500K.
  • •Proven track record of consistently exceeding commercial targets in fast-paced, high-growth environments.
  • •Ability to build relationships and sell value to senior marketing, CRM, and digital stakeholders.
Experience:SaaSMartechAdtech
Skills:Relationship buildingCommunicationPresentationOrganizational skillsTime management
Tech Stack:CRMMarketing automationCustomer analyticsEmail marketingContent marketing

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn