DataDog

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Enterprise Customer Success Manager role focused on onboarding, adoption, and renewal for our largest enterprise customers. You’ll partner with Enterprise Account Executives and Solution Engineering, build trusted advisor relationships, monitor usage trends, and identify growth opportunities across Fortune 1000–scale accounts, all within a hybrid Datadog environment and travel as needed.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
•Proactively build relationships with customers to achieve loyalty and advocacy within their organization
•Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
•Own and project manage the on-boarding process for new customers
•Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

Pay and Benefits

Perks:RsusEsppGlobal Benefits

Key Requirements

•Customer-centric with 3+ years in a Customer Success or Account Management role
•Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
•Knowledgeable in working with Fortune 1000 companies and global brands across all industries
•A strong communicator with attention to detail and ability to tailor communication to CTOs, VP of Engineering and DevOps professionals
•Experienced in the B2B tech space or with SaaS companies

Experience:3+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationRelationship-buildingAttention to detailStakeholder management

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
•Proactively build relationships with customers to achieve loyalty and advocacy within their organization
•Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
•Own and project manage the on-boarding process for new customers
•Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

Pay and Benefits

Perks:RsusEsppGlobal Benefits

Key Requirements

•Customer-centric with 3+ years in a Customer Success or Account Management role
•Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
•Knowledgeable in working with Fortune 1000 companies and global brands across all industries
•A strong communicator with attention to detail and ability to tailor communication to CTOs, VP of Engineering and DevOps professionals
•Experienced in the B2B tech space or with SaaS companies

Experience:3+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationRelationship-buildingAttention to detailStakeholder management

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn