Credit and Collections Manager

Databricks
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 12+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Stakeholder management","Analytical thinking","Customer engagement"]

Lead Databricks’ Credit & Collections organization for an assigned scope, owning credit strategy, risk mitigation, and strategic customer collections. Manage credit assessments, limits, terms, holds/releases, and complex escalations, including disputes and contractual payment issues. Drive AR performance—targets, CEI, aging, write-offs, and cash forecasting—while translating trends into insights for Finance leadership. Govern outsourced collections operations and improve processes using automation, AI, and analytics.

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FursaFursa
Databricks
Databricks
1 day ago

Credit and Collections Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead Databricks’ Credit & Collections organization for an assigned scope, owning credit strategy, risk mitigation, and strategic customer collections. Manage credit assessments, limits, terms, holds/releases, and complex escalations, including disputes and contractual payment issues. Drive AR performance—targets, CEI, aging, write-offs, and cash forecasting—while translating trends into insights for Finance leadership. Govern outsourced collections operations and improve processes using automation, AI, and analytics.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead the Credit & Collections function for an assigned scope, including credit policies, collection practices, risk mitigation, and escalation protocols.
  • •Own credit assessment and decisions within delegated authority, including credit limits, payment terms, holds/releases, and exception management.
  • •Personally manage collections strategy and executive-level escalations for strategic/high-value customers, resolving complex disputes and contractual payment issues.
  • •Own monthly AR performance, including collection targets, cash collected vs. target, CEI, aging, write-offs, and cash forecasting.
  • •Manage outsourced collections engagement (e.g., Accenture), governing SLAs/KPIs, escalations, corrective actions, and driving process transformation with automation/AI/analytics.

Key Requirements

  • •Bachelor’s degree in Finance or Accounting; CA/CPA/CMA/ACCA or equivalent professional qualification strongly preferred.
  • •12+ years of progressive credit and collections experience, ideally in high-growth SaaS/technology or complex B2B environments.
  • •Proven experience owning credit risk assessment and collections strategy for strategic/high-value customers.
  • •Strong understanding of usage-based/subscription billing models, commercial contracts, and related credit risks.
  • •Experience managing AR KPIs (collection targets, CEI, DSO, aging), cash forecasting, write-offs, and bad debt/reserve analysis.
Experience:12+ yearsSaaSTechnologyB2BUsage-based billing
Education:Bachelor's
Skills:CommunicationNegotiationStakeholder managementAnalytical thinkingCustomer engagement
Certifications:CACPACMAACCA
Tech Stack:ExcelERPSAPNetSuiteSalesforceAIAnalytics

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn