AECOM

1 day ago

Director, Enterprise ServiceNow Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and own AECOM’s global ServiceNow platform ecosystem, setting platform strategy, governance, standards, and roadmap execution. Own demand intake, backlog prioritization, release planning, and platform lifecycle management using disciplined Agile delivery. Partner across IT, HR, Finance, Security, and Operations to translate business needs into scalable ServiceNow solutions. Drive adoption of best practices to minimize customization, reduce technical debt, and expand automation, self-service, and AI-enabled workflows.

Location: Houston, Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the global ServiceNow platform roadmap, governance model, standards, and long-term maturity strategy.
•Lead demand intake, backlog prioritization, enhancement delivery, release planning, and platform lifecycle management using disciplined Agile planning and capacity management.
•Establish scalable processes for development standards, SDLC practices, integrations, upgrades, and platform health to ensure only approved work enters execution.
•Lead and develop ServiceNow platform teams and manage external implementation/MSP partner accountability for quality, timelines, and business outcomes.
•Identify and lead initiatives to expand ServiceNow capabilities through workflow automation, self-service, AI, and improved user experiences (including Now Assist).

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Perks:DentalVisionPaid LeaveRetirement SavingsEquity

Key Requirements

•Bachelor’s degree plus at least 12 years of ServiceNow experience, including 4 years of leadership experience, or equivalent experience/education.
•Own, manage, or lead ServiceNow platforms in large, complex enterprise environments.
•Drive ServiceNow platform strategy, governance, roadmap planning, demand intake, backlog prioritization, and delivery execution.
•Partner with business stakeholders, technology teams, and external vendors/MSPs to deliver scalable ServiceNow solutions, enhancements, integrations, and platform improvements.
•Experience across ServiceNow capabilities such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, CMDB, Knowledge Management, Employee Center, or Service Portals.

Experience:12+ years

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder influenceOperational excellenceContinuous improvement

Certifications:CSACADCTACMACSMCSPOSAFe

Languages:English

Tech Stack:ServiceNowNow AssistAI-enabled workflowsMoveWorks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM

AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor

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AECOM

1 day ago

Director, Enterprise ServiceNow Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Houston, Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Own the global ServiceNow platform roadmap, governance model, standards, and long-term maturity strategy.
•Lead demand intake, backlog prioritization, enhancement delivery, release planning, and platform lifecycle management using disciplined Agile planning and capacity management.
•Establish scalable processes for development standards, SDLC practices, integrations, upgrades, and platform health to ensure only approved work enters execution.
•Lead and develop ServiceNow platform teams and manage external implementation/MSP partner accountability for quality, timelines, and business outcomes.
•Identify and lead initiatives to expand ServiceNow capabilities through workflow automation, self-service, AI, and improved user experiences (including Now Assist).

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Perks:DentalVisionPaid LeaveRetirement SavingsEquity

Key Requirements

•Bachelor’s degree plus at least 12 years of ServiceNow experience, including 4 years of leadership experience, or equivalent experience/education.
•Own, manage, or lead ServiceNow platforms in large, complex enterprise environments.
•Drive ServiceNow platform strategy, governance, roadmap planning, demand intake, backlog prioritization, and delivery execution.
•Partner with business stakeholders, technology teams, and external vendors/MSPs to deliver scalable ServiceNow solutions, enhancements, integrations, and platform improvements.
•Experience across ServiceNow capabilities such as ITSM, ITOM, ITAM, HRSD, CSM, SPM, CMDB, Knowledge Management, Employee Center, or Service Portals.

Experience:12+ years

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder influenceOperational excellenceContinuous improvement

Certifications:CSACADCTACMACSMCSPOSAFe

Languages:English

Tech Stack:ServiceNowNow AssistAI-enabled workflowsMoveWorks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor