Collection Recovery Sr. Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Persuasion","Adaptability","Independent decision-making","Organizational skills"]

Handle customer calls related to financial hardship and collections/recovery, providing high-quality solutions and realistic guidance. Serve as a subject-matter expert in a specialized collections/recovery area, completing required file/system maintenance and ensuring compliance with laws, regulations, and bank policy. Work with limited supervision, support and peer-review junior staff, and help improve strategic and tactical collection and recovery performance metrics.

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FursaFursa
Citizens Bank
Citizens Bank
1 month ago

Collection Recovery Sr. Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle customer calls related to financial hardship and collections/recovery, providing high-quality solutions and realistic guidance. Serve as a subject-matter expert in a specialized collections/recovery area, completing required file/system maintenance and ensuring compliance with laws, regulations, and bank policy. Work with limited supervision, support and peer-review junior staff, and help improve strategic and tactical collection and recovery performance metrics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Field customer calls and provide assistance/options to help customers through financial hardship.
  • •Act as a subject matter expert (SME) in a specialized collections/recovery area.
  • •Drive improvements in strategic and tactical collection and recovery metrics while following applicable policy and procedure.
  • •Complete file/system maintenance required to reflect that an account is engaged in a specialized form of collections.
  • •Assist junior/less experienced staff with escalated concerns or perform peer reviews; support special projects as directed by management.

Key Requirements

  • •Excellent oral communications counseling and persuasion skills.
  • •Knowledge of Fair Debt Collection Practices and ability to adapt to changing business needs with a consistent, positive attitude.
  • •Excellent data entry and typing skills.
  • •Math aptitude and ability to make independent decisions using sound judgment.
  • •Familiarity with digital phone systems and ability to perform in a production environment while meeting monthly operational metric goals.
Education:High School
Skills:CommunicationPersuasionAdaptabilityIndependent decision-makingOrganizational skills
Tech Stack:AIDigital phone systems

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website