Citizens Bank

1 week ago

Collection Recovery Sr. Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Handle customer calls related to financial hardship and collections/recovery, providing high-quality solutions and realistic guidance. Serve as a subject-matter expert in a specialized collections/recovery area, completing required file/system maintenance and ensuring compliance with laws, regulations, and bank policy. Work with limited supervision, support and peer-review junior staff, and help improve strategic and tactical collection and recovery performance metrics.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Field customer calls and provide assistance/options to help customers through financial hardship.
•Act as a subject matter expert (SME) in a specialized collections/recovery area.
•Drive improvements in strategic and tactical collection and recovery metrics while following applicable policy and procedure.
•Complete file/system maintenance required to reflect that an account is engaged in a specialized form of collections.
•Assist junior/less experienced staff with escalated concerns or perform peer reviews; support special projects as directed by management.

Key Requirements

•Excellent oral communications counseling and persuasion skills.
•Knowledge of Fair Debt Collection Practices and ability to adapt to changing business needs with a consistent, positive attitude.
•Excellent data entry and typing skills.
•Math aptitude and ability to make independent decisions using sound judgment.
•Familiarity with digital phone systems and ability to perform in a production environment while meeting monthly operational metric goals.

Education:High School

Skills:CommunicationPersuasionAdaptabilityIndependent decision-makingOrganizational skills

Tech Stack:AIDigital phone systems

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

1 week ago

Collection Recovery Sr. Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Field customer calls and provide assistance/options to help customers through financial hardship.
•Act as a subject matter expert (SME) in a specialized collections/recovery area.
•Drive improvements in strategic and tactical collection and recovery metrics while following applicable policy and procedure.
•Complete file/system maintenance required to reflect that an account is engaged in a specialized form of collections.
•Assist junior/less experienced staff with escalated concerns or perform peer reviews; support special projects as directed by management.

Key Requirements

•Excellent oral communications counseling and persuasion skills.
•Knowledge of Fair Debt Collection Practices and ability to adapt to changing business needs with a consistent, positive attitude.
•Excellent data entry and typing skills.
•Math aptitude and ability to make independent decisions using sound judgment.
•Familiarity with digital phone systems and ability to perform in a production environment while meeting monthly operational metric goals.

Education:High School

Skills:CommunicationPersuasionAdaptabilityIndependent decision-makingOrganizational skills

Tech Stack:AIDigital phone systems

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website