Citizens Bank

4 weeks ago

Senior Program Manager (GCC Operate Phase)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the GCC Operate Phase program for Citizens Bank, overseeing end-to-end governance, operating model optimization, and vendor management to stabilize and scale the Global Capability Center. Build and manage an integrated roadmap across maturity stages, drive cross-functional alignment, governance, and service delivery, and lead transformation initiatives, talent management, and resource optimization to achieve agreed SLAs and KPIs.

Location: Phoenix, Plano, Pittsburgh, Cleveland, Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Provide strategic program leadership for GCC Operate Phase focused on operating model optimization, communications, vendor oversight, and enablement of the global operating model.
•Establish and manage an integrated program roadmap aligned to GCC maturity stages (startup, scale, optimize, transform).
•Drive consistency in operating models, controls, governance, and service delivery across enabling functions.
•Act as a central point of coordination between ETS, GCC leadership, and service providers for the Operate Phase; facilitate executive updates, steering committees, and decision forums.
•Identify opportunities to improve efficiency, effectiveness, and scalability through process re-engineering, automation, and digitization; support enterprise transformation initiatives and promote standardization across the GCC ecosystem.

Pay and Benefits

Salary: USD 175,000 - 250,000 annually

Perks:Health InsuranceDentalVisionRetirementParental LeaveWellness StipendTwo Word

Key Requirements

•10+ years of experience in program management, operations, or shared services within large, complex enterprises.
•Demonstrated experience supporting or leading large programs with GCC Build-Operate-Transfer expertise or M&A experience is a plus.
•Proven track record managing large-scale, cross-functional programs and/or GCC or shared services environments.
•Strong program and portfolio management expertise, governance, risk management, and regulatory compliance.
•Exceptional stakeholder management and executive communication skills; ability to operate effectively in ambiguous, fast-evolving environments.

Experience:10+ yearsTechnology

Education:Bachelor's

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Senior Program Manager (GCC Operate Phase)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Phoenix, Plano, Pittsburgh, Cleveland, Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Provide strategic program leadership for GCC Operate Phase focused on operating model optimization, communications, vendor oversight, and enablement of the global operating model.
•Establish and manage an integrated program roadmap aligned to GCC maturity stages (startup, scale, optimize, transform).
•Drive consistency in operating models, controls, governance, and service delivery across enabling functions.
•Act as a central point of coordination between ETS, GCC leadership, and service providers for the Operate Phase; facilitate executive updates, steering committees, and decision forums.
•Identify opportunities to improve efficiency, effectiveness, and scalability through process re-engineering, automation, and digitization; support enterprise transformation initiatives and promote standardization across the GCC ecosystem.

Pay and Benefits

Salary: USD 175,000 - 250,000 annually

Perks:Health InsuranceDentalVisionRetirementParental LeaveWellness StipendTwo Word

Key Requirements

•10+ years of experience in program management, operations, or shared services within large, complex enterprises.
•Demonstrated experience supporting or leading large programs with GCC Build-Operate-Transfer expertise or M&A experience is a plus.
•Proven track record managing large-scale, cross-functional programs and/or GCC or shared services environments.
•Strong program and portfolio management expertise, governance, risk management, and regulatory compliance.
•Exceptional stakeholder management and executive communication skills; ability to operate effectively in ambiguous, fast-evolving environments.

Experience:10+ yearsTechnology

Education:Bachelor's

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website