HSBC

4 days ago

Premier Service Officer (UAE National role) (Dubai, Dubai, AE, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support Premier Relationship Managers with the day-to-day operation of Premier customers’ portfolios, serving as the service arm for Virtual Premier Direct while enabling proactive client management. Handle customer requests efficiently for walk-ins and virtual demand, obtain approvals for transactions outside authority limits, and ensure adherence to internal procedures and Central Bank/Audit requirements. Perform customer due diligence, collect documents, and process cheques/TTs with fair-treatment standards at the core.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Serve as the service arm for Virtual Premier Direct by attending promptly to Premier customers’ requests and supporting PRMs to be more proactive with clients.
•Seek approvals from Premier Support Managers for proposals/transactions outside the job holder’s authority and for related queries.
•Ensure the department follows company guidelines, procedural/instructional manuals, and training & competency schemes, and escalate relevant Central Bank/Audit instructions to management.
•Conduct CDD, collect customer documents, update customers on requirements, and follow up to completion.
•Process cheques activity/cheques calls and manage TT processing and customer document handling, while ensuring fair treatment of Premier customers.

Key Requirements

•Assist the Premier Relationship Manager with day-to-day portfolio operations and administrative support.
•Good command of English (speaking, understanding, and writing).
•Basic computer skills using Outlook and Excel.
•Ability to multi-task, work under pressure, and deliver quality work within time-scales.
•Adapt to work environment and process changes; a graduation degree is essential for obtaining a UAE visa and/or work permit (with attestations/equivalency if issued outside the UAE).

Education:Bachelor's

Skills:CommunicationMulti-taskingAbility to work under pressureQuality focusAdaptabilityFair treatment

Languages:English

Tech Stack:OutlookExcel

Eligibility

Nationality:UAE National

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 days ago

Premier Service Officer (UAE National role) (Dubai, Dubai, AE, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Serve as the service arm for Virtual Premier Direct by attending promptly to Premier customers’ requests and supporting PRMs to be more proactive with clients.
•Seek approvals from Premier Support Managers for proposals/transactions outside the job holder’s authority and for related queries.
•Ensure the department follows company guidelines, procedural/instructional manuals, and training & competency schemes, and escalate relevant Central Bank/Audit instructions to management.
•Conduct CDD, collect customer documents, update customers on requirements, and follow up to completion.
•Process cheques activity/cheques calls and manage TT processing and customer document handling, while ensuring fair treatment of Premier customers.

Key Requirements

•Assist the Premier Relationship Manager with day-to-day portfolio operations and administrative support.
•Good command of English (speaking, understanding, and writing).
•Basic computer skills using Outlook and Excel.
•Ability to multi-task, work under pressure, and deliver quality work within time-scales.
•Adapt to work environment and process changes; a graduation degree is essential for obtaining a UAE visa and/or work permit (with attestations/equivalency if issued outside the UAE).

Education:Bachelor's

Skills:CommunicationMulti-taskingAbility to work under pressureQuality focusAdaptabilityFair treatment

Languages:English

Tech Stack:OutlookExcel

Eligibility

Nationality:UAE National

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn