Prosperity Bancshares

2 months ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide customer service in the Bank’s Customer Service Center by resolving questions and problems promptly and professionally. Handle customer calls, assist with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, and explain bank products and services. Maintain the bank’s professional reputation, adhere to policies, and support call quality goals while handling complaints and coordinating with other personnel.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service.
•Answer questions and solve problems by listening, collecting data, and providing accurate resolutions.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Open, close, and maintain checking, savings, time deposit, and IRA accounts, including supporting safe deposit boxes and related services.
•Handle complaints professionally, explain bank products and services, maintain call quality goals, and adhere to bank policies and customer information privacy.

Key Requirements

•Associate Degree/two years of related experience and/or training, or an equivalent combination of education and work-related experience.
•1 year customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills, with the ability to work well under pressure and work overtime as needed.

Experience:1+ yearsBankingFinancial services

Education:Associate's

Skills:CommunicationPublic relationsOrganizationAbility to work under pressureProfessionalism

Company Brief

Prosperity Bancshares

Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn

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Prosperity Bancshares

2 months ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service.
•Answer questions and solve problems by listening, collecting data, and providing accurate resolutions.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Open, close, and maintain checking, savings, time deposit, and IRA accounts, including supporting safe deposit boxes and related services.
•Handle complaints professionally, explain bank products and services, maintain call quality goals, and adhere to bank policies and customer information privacy.

Key Requirements

•Associate Degree/two years of related experience and/or training, or an equivalent combination of education and work-related experience.
•1 year customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills, with the ability to work well under pressure and work overtime as needed.

Experience:1+ yearsBankingFinancial services

Education:Associate's

Skills:CommunicationPublic relationsOrganizationAbility to work under pressureProfessionalism

Company Brief

Prosperity Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn