Customer Relations Executive

Ebury
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Ownership"]

Join the FX Dealing Desk team as a Customer Relations Executive and act as the daily point of contact for corporate clients trading online via the EBO platform. You’ll provide operational and trading assistance, mediate between internal departments to resolve client issues, and help clients stay on Ebury for international payments. Handle live trade booking details with high accuracy while supporting revenue and growth opportunities for a portfolio of 300 clients.

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FursaFursa
Ebury
Ebury
2 days ago

Customer Relations Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join the FX Dealing Desk team as a Customer Relations Executive and act as the daily point of contact for corporate clients trading online via the EBO platform. You’ll provide operational and trading assistance, mediate between internal departments to resolve client issues, and help clients stay on Ebury for international payments. Handle live trade booking details with high accuracy while supporting revenue and growth opportunities for a portfolio of 300 clients.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as a point of contact for a portfolio of 300 clients trading online through the EBO platform.
  • •Provide daily operational and trading assistance, including handling live currency trade booking and banking/payment details accurately.
  • •Resolve client issues as they arise and mediate between multiple internal departments to reach solutions.
  • •Ensure clients use Ebury as their main platform for trading and international payments.
  • •Promote the company offering and identify new opportunities to grow key accounts, working with sales/commercial teams as needed.

Key Requirements

  • •Completely fluent English and Portuguese.
  • •Strong interest in client servicing and ability to exceed customer expectations.
  • •Experience or interest in FX and knowledge of exchange rates, profit margins, and commercial implications.
  • •Confidence to deal directly with clients and mediate between internal departments to find solutions.
  • •Strong communication skills and ability to multitask/prioritize in a high-pressure, fast-paced environment.
Experience:FinTechFXTrading
Skills:CommunicationProblem-solvingMultitaskingAttention to detailOwnership
Languages:EnglishPortuguese
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn