Canary Technologies

2 weeks ago

Implementation Engineer, AI Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own technical onboarding and go-live for Voice AI deployments, guiding hotel IT, PBX vendors, and carriers through number provisioning, telephony configuration, and transfer logic. Debug SIP routing and call-quality issues by reading logs across SIP trunking, SBCs, STIR/SHAKEN, PBX rules, and carrier ownership. Serve as the post-launch escalation point, partner with Product on modern conversational AI call flows, and maintain repeatable voice/telephony setup and compliance processes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Own technical onboarding and go-live for Voice AI deployments, including number provisioning, telephony configuration, transfer logic, and testing across multiple parallel deployments.
•Run telephony requirements calls with hotel IT, PBX vendors, and carriers, coordinating number porting and carrier changes.
•Hands-on debugging of routing and call-quality issues by reading SIP logs and diagnosing problems across SIP trunking, SBCs, STIR/SHAKEN, PBX rules, and carrier ownership.
•Act as the escalation point for live telephony issues post-launch and drive issues to resolution until calls route, transfer, and answer correctly.
•Partner with Product on call flow and escalation design, using telephony reality to inform modern conversational AI behavior.

Pay and Benefits

Salary: USD 100,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveLearning BudgetTravel Allowance

Key Requirements

•3+ years implementing or supporting voice/telephony systems, including VoIP, SIP trunking, SBCs, PBX platforms, or cloud telephony.
•Ability to read SIP logs and debug independently across routing and call quality (transfer declines, latency/jitter, attestation problems).
•Working knowledge of numbers, carriers, and porting, plus telephony compliance including E911, STIR/SHAKEN, and TCPA (PCI awareness a plus).
•Excited to help shape voice call flows with Product, focusing on conversational AI rather than static IVR trees.
•Comfortable being customer-facing and self-directed, leading technical conversations with hotel IT, vendors, and carriers and owning production escalations.

Experience:Voice/telephonyVoIPSIP trunkingPBXHospitality

Skills:Customer communicationDebuggingTroubleshootingOwnershipCollaboration

Tech Stack:Voice AITelephonyVoIPSIPSIP trunkingSBCsPBXMitelAvayaCiscoSTIR/SHAKENE911TCPAIVRSIP logsConversational AICall flowNumber porting

Company Brief

Canary Technologies

Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.

Industry: Facility Management

Website

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Canary Technologies

2 weeks ago

Implementation Engineer, AI Voice

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Own technical onboarding and go-live for Voice AI deployments, including number provisioning, telephony configuration, transfer logic, and testing across multiple parallel deployments.
•Run telephony requirements calls with hotel IT, PBX vendors, and carriers, coordinating number porting and carrier changes.
•Hands-on debugging of routing and call-quality issues by reading SIP logs and diagnosing problems across SIP trunking, SBCs, STIR/SHAKEN, PBX rules, and carrier ownership.
•Act as the escalation point for live telephony issues post-launch and drive issues to resolution until calls route, transfer, and answer correctly.
•Partner with Product on call flow and escalation design, using telephony reality to inform modern conversational AI behavior.

Pay and Benefits

Salary: USD 100,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveLearning BudgetTravel Allowance

Key Requirements

•3+ years implementing or supporting voice/telephony systems, including VoIP, SIP trunking, SBCs, PBX platforms, or cloud telephony.
•Ability to read SIP logs and debug independently across routing and call quality (transfer declines, latency/jitter, attestation problems).
•Working knowledge of numbers, carriers, and porting, plus telephony compliance including E911, STIR/SHAKEN, and TCPA (PCI awareness a plus).
•Excited to help shape voice call flows with Product, focusing on conversational AI rather than static IVR trees.
•Comfortable being customer-facing and self-directed, leading technical conversations with hotel IT, vendors, and carriers and owning production escalations.

Experience:Voice/telephonyVoIPSIP trunkingPBXHospitality

Skills:Customer communicationDebuggingTroubleshootingOwnershipCollaboration

Tech Stack:Voice AITelephonyVoIPSIPSIP trunkingSBCsPBXMitelAvayaCiscoSTIR/SHAKENE911TCPAIVRSIP logsConversational AICall flowNumber porting

Company Brief

Canary Technologies

Industry: Facility Management

Website