Product Support Engineer

Adyen
Chicago
Workplace: OnsiteFull timeUSD 80,000 - 105,000 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Problem-solving","Teamwork","Prioritization","Customer focus"]

Support engineers help Adyen merchants with high-technical troubleshooting across APIs, the underlying web-stack, and payments platform in a follow-the-sun global team. You will own merchant support cases from start to resolution, advocate for product feedback, collaborate with cross-functional teams, and document knowledge to enable merchants and internal teams to grow their payments business.

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FursaFursa
Adyen
Adyen
10 months ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support engineers help Adyen merchants with high-technical troubleshooting across APIs, the underlying web-stack, and payments platform in a follow-the-sun global team. You will own merchant support cases from start to resolution, advocate for product feedback, collaborate with cross-functional teams, and document knowledge to enable merchants and internal teams to grow their payments business.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Be a knowledge source on the Adyen platform and APIs, the web-stack technologies, and industry-standard integration methods and best practices.
  • •Own merchant support cases from creation to final resolution.
  • •Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.
  • •Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.
  • •Act as a subject matter expert by providing guidance, and ensuring knowledge is properly documented.

Pay and Benefits

Salary: USD 80,000 - 105,000 annually

Key Requirements

  • •Must have strong API troubleshooting experience; familiarity with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP is a plus.
Experience:PaymentsFintechSaaS
Skills:CommunicationProblem-solvingTeamworkPrioritizationCustomer focus
Languages:En
Tech Stack:PostmanHTMLCSSJavaScriptJavaSQLPHPMagentoSFCCAdobe CommerceAPIs

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn