Head of KYC Outsourcing Vendor Management

Lead the KYC Outsourcing Vendor Management team within Wise’s Global Vendor Management organization. You’ll manage vendor service delivery and performance by building operating rhythms, leading KPI-driven scorecards, and overseeing remediation. Own the long-term KYC vendor roadmap aligned to product and servicing strategy, drive risk/compliance oversight across third-party contracts, and provide escalation and stakeholder alignment during critical incidents. Handle budgets, forecasting, invoice reconciliation, and negotiations to optimize unit economics.