Customer Service and Logistics Representative (m/f/d)

LyondellBasell
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Teamwork","International collaboration","Structured work","Attention to detail","Organizational skills"]

Own the end-to-end coordination of material flows for purchased raw materials and by-products in the Olefins & Aromatics area, acting as the central contact for customer and supplier order and procurement processes. Manage the full order workflow from order intake and delivery handling through invoicing, handle inquiries and complaints, maintain SAP-relevant process data, and collaborate with cross-functional teams across supply chain, procurement, planning, business management, and finance to meet service and performance targets.

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LyondellBasell
LyondellBasell
2 days ago

Customer Service and Logistics Representative (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end coordination of material flows for purchased raw materials and by-products in the Olefins & Aromatics area, acting as the central contact for customer and supplier order and procurement processes. Manage the full order workflow from order intake and delivery handling through invoicing, handle inquiries and complaints, maintain SAP-relevant process data, and collaborate with cross-functional teams across supply chain, procurement, planning, business management, and finance to meet service and performance targets.
Location: Germany
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Organize and oversee operational contract and order fulfillment for purchased inputs and by-products.
  • •Coordinate logistics processes and ensure smooth goods flow.
  • •Manage inventories and goods movements at external warehouse and terminal locations.
  • •Handle customer and supplier inquiries and manage complaints.
  • •Maintain, verify, and book relevant processes in SAP; support month-end close and internal/external audits.

Pay and Benefits

Perks:Remote WorkLearning BudgetPaid LeavePensionGym Membership

Key Requirements

  • •Successfully completed degree, a commercial qualification with relevant experience, or a comparable qualification.
  • •3+ years of work experience in Operations, Customer Service, Supply Chain, or a similar function.
  • •Strong knowledge of SAP and confident use of digital systems and data.
  • •Good Excel skills.
  • •Excellent German and English (written and spoken) plus structured, accurate, and highly organized work style.
Experience:3+ yearsPetrochemicalsChemicals
Skills:TeamworkInternational collaborationStructured workAttention to detailOrganizational skills
Languages:GermanEnglish
Tech Stack:SAPExcel

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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