Delivery Associate Director

NTT
Tokyo
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 10+ yearsSkills: ["Stakeholder management","Leadership","Mentoring","Service improvement","Cross-functional communication"]

Lead and direct a delivery area providing IT solutions through software, hardware, and integrated professional services. Oversee teams and subordinate managers to achieve financial/operational objectives, drive consistent global delivery processes, and manage delivery performance for complex, large accounts. Serve as a technical escalation and customer point of contact, review delivery and SLA metrics, implement service improvement plans, and identify opportunities for growth, innovation, productivity, and continuous service improvement.

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FursaFursa
NTT
NTT
3 days ago

Delivery Associate Director

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead and direct a delivery area providing IT solutions through software, hardware, and integrated professional services. Oversee teams and subordinate managers to achieve financial/operational objectives, drive consistent global delivery processes, and manage delivery performance for complex, large accounts. Serve as a technical escalation and customer point of contact, review delivery and SLA metrics, implement service improvement plans, and identify opportunities for growth, innovation, productivity, and continuous service improvement.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Lead and direct delivery teams to deliver client commitments in a highly matrixed global delivery model.
  • •Set delivery direction, processes, and practices globally to develop the delivery line of business and achieve operational and financial objectives.
  • •Serve as technical escalation point for customer delivery teams; provide guidance and oversight of delivery efforts toward strategic and operational goals.
  • •Review internal and customer delivery/SLA metrics with enterprise delivery teams and drive Service Improvement Plans addressing skills, performance, and attrition.
  • •Mentor and train less experienced delivery management team members, and proactively identify issues, growth opportunities, innovation opportunities, and productivity/efficiency improvements through new technologies and improved execution ways.

Key Requirements

  • •Minimum ten (10) years of delivery experience.
  • •Bilingual in Japanese and English.
  • •Manages teams of professional-level delivery staff (directly or through lower-level supervisors).
  • •Responsible for large accounts with high complexity and for translating business plans into delivery objectives.
  • •Provides leadership and oversight of delivery activities including system design/analysis, applications and programming, database management, network systems, telecommunications, and data processing operations.
Experience:10+ years
Skills:Stakeholder managementLeadershipMentoringService improvementCross-functional communication
Languages:JapaneseEnglish

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn