Sales Support Engineer

Trane Technologies
Malaysia
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Customer-focused","Detail-oriented"]

Support the sales teams with technical expertise to ensure smooth order-to-delivery execution. Collaborate with Sales Engineers to translate customer requirements into equipment selections, costing, and detailed quotations. Coordinate with factories and suppliers for correct product selection, pricing, and solution accuracy, while managing orders in the order management system, handling invoicing/notes, and resolving order discrepancies to improve fulfillment and revenue recognition.

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Trane Technologies
Trane Technologies
1 month ago

Sales Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support the sales teams with technical expertise to ensure smooth order-to-delivery execution. Collaborate with Sales Engineers to translate customer requirements into equipment selections, costing, and detailed quotations. Coordinate with factories and suppliers for correct product selection, pricing, and solution accuracy, while managing orders in the order management system, handling invoicing/notes, and resolving order discrepancies to improve fulfillment and revenue recognition.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Sales Engineers to understand customer requirements and provide suitable technical solutions.
  • •Prepare equipment selections, costing, and detailed quotations based on project specifications.
  • •Enter and update order information in the order management system accurately and coordinate order processing and delivery logistics.
  • •Manage and process customer orders to ensure timely fulfillment and alignment with contract terms, including invoice issuance and credit/debit notes.
  • •Proactively address and resolve order-related issues (discrepancies, modifications, returns, cancellations) and contribute to continuous improvement of order management workflows.

Key Requirements

  • •Bachelor’s degree in a technical field (e.g., Engineering, HVAC, or related).
  • •Prior experience in order management, and/or a technical support or sales engineering role is an advantage.
  • •Experience is especially valued in the HVAC or industrial equipment industry.
  • •Strong technical acumen with the ability to understand and communicate technical concepts clearly.
  • •Proficiency in Microsoft Office (particularly Excel), with ERP or order management systems experience a plus.
Experience:HVACIndustrial equipmentOrder management
Education:Bachelor's in Engineering, HVAC, or related field
Skills:Problem-solvingAnalytical skillsCommunicationCustomer-focusedDetail-oriented
Tech Stack:Microsoft OfficeExcelERPOrder management system

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn