Solution Engineer Manager

Black Box
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: associatesSkills: ["Communication","Team building","Priority management","Problem-solving","Tenacity","Analytical thinking"]

Lead and manage a group of Solution Engineers while guiding a multi-state team to deliver engineering and technical pre-sales support for Black Box Commercial Services. Direct sales teams on solutions delivery and operational support, increase pull-through revenue, and present engineering and sales proposals to key opportunities. Partner with product managers/vendors to support improvements, manage SE workload, improve people/process/tools, and collaborate with sales leadership to improve forecast accuracy.

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Black Box
Black Box
2 days ago

Solution Engineer Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage a group of Solution Engineers while guiding a multi-state team to deliver engineering and technical pre-sales support for Black Box Commercial Services. Direct sales teams on solutions delivery and operational support, increase pull-through revenue, and present engineering and sales proposals to key opportunities. Partner with product managers/vendors to support improvements, manage SE workload, improve people/process/tools, and collaborate with sales leadership to improve forecast accuracy.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage, coach, and mentor a group of Solution Engineers; guide a multi-state team providing technical pre-sales support and continuation training.
  • •Direct sales teams on solutions delivery and operational support; lead technical resources to increase pull-through revenue per opportunity.
  • •Manage Sales Engineering development via cross-training, hiring, retention, and skills development programs.
  • •Present sales and engineering proposals to high-impact opportunities within the market segment.
  • •Partner with sales management to improve sales forecast accuracy and ensure effective SE involvement; remove internal roadblocks and assist with continuous improvement of people, processes, and tools.

Key Requirements

  • •Associate's degree in Engineering or another technical area.
  • •3-5 years of relevant work experience (exact specifics based on individual business needs).
  • •Ability to manage ambiguity and complexity, prioritize effectively, and solve problems in a fast-paced environment.
  • •Strong communication skills to explain technical concepts to non-technical stakeholders across all levels.
  • •Strong problem-solving skills with a calm demeanor and decisiveness to resolve issues.
Experience:3-5 yearsTechnology solutions
Education:Associate's in Engineering or other technical area
Skills:CommunicationTeam buildingPriority managementProblem-solvingTenacityAnalytical thinking

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website