Customers Bancorp

1 month ago

Network Voice Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Design, implement, administer, and support Customers Bank’s enterprise network, voice, and collaboration environments as part of the IT Network team. Maintain the reliability, performance, and security of Cisco-based routing/switching and unified communications platforms, including CUCM, CUBE/SIP trunking, E911, QoS, and Webex Cloud. Execute DR/failover testing, troubleshoot voice outages, lead ITIL change management, and coordinate with security/compliance to meet regulatory requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Key Responsibilities

•Design, implement, administer, and support Cisco-based enterprise network, voice, and collaboration environments.
•Manage and support Cisco routing and switching infrastructure, including VLANs, spanning tree, routing protocols, and access layer configurations.
•Administer and support Cisco Unified Communications Manager (CUCM) and Cisco CUBE/SIP trunking across the enterprise.
•Maintain Webex Cloud services, including provisioning, dial plan management, and integration with on-premises systems; manage E911 configurations and compliance.
•Troubleshoot voice outages and degraded call quality, configure QoS policies, and lead DR/failover testing and ITIL-based change management.

Key Requirements

•5+ years of hands-on network engineering focused on Cisco routing and switching (CCNP-level or equivalent experience).
•3+ years of hands-on experience with enterprise voice, unified communications, or collaboration platforms, preferably in a Cisco environment.
•Deep expertise administering Cisco Unified Communications Manager (CUCM), including dial plans, device pools, calling search spaces, and upgrades.
•Strong experience configuring Cisco CUBE and SIP trunking, including codec negotiation, dial peer design, and carrier interconnection.
•Experience with DR/failover testing for voice systems and solid understanding of QoS principles (e.g., DSCP, traffic shaping, queuing).

Experience:5+ yearsEnterprise voiceUnified communicationsCollaboration platformsCisco-based environmentsDisaster recovery

Skills:CollaborationTroubleshootingDocumentationMethodical problem-solvingChange management

Certifications:CCNP CollaborationCCNP EnterpriseCCIEITIL Foundation

Tech Stack:CiscoCisco routingCisco switchingVLANSpanning TreeEIGRPBGPCisco Unified Communications Manager (CUCM)Dial plansDevice poolsCalling search spacesCisco CUBESIP trunkingCodec negotiationDial peer designWebex CloudWebex CallingWebex MeetingsE911QoS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp

Customers Bancorp is a bank holding company that provides commercial and consumer banking services through Customers Bank. It offers lending, deposit products, cash management, and digital banking solutions for businesses and individuals.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: West Reading, United States

Founded: 1997

Website LinkedIn

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Customers Bancorp

1 month ago

Network Voice Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Government Affairs & Public Policy

Key Responsibilities

•Design, implement, administer, and support Cisco-based enterprise network, voice, and collaboration environments.
•Manage and support Cisco routing and switching infrastructure, including VLANs, spanning tree, routing protocols, and access layer configurations.
•Administer and support Cisco Unified Communications Manager (CUCM) and Cisco CUBE/SIP trunking across the enterprise.
•Maintain Webex Cloud services, including provisioning, dial plan management, and integration with on-premises systems; manage E911 configurations and compliance.
•Troubleshoot voice outages and degraded call quality, configure QoS policies, and lead DR/failover testing and ITIL-based change management.

Key Requirements

•5+ years of hands-on network engineering focused on Cisco routing and switching (CCNP-level or equivalent experience).
•3+ years of hands-on experience with enterprise voice, unified communications, or collaboration platforms, preferably in a Cisco environment.
•Deep expertise administering Cisco Unified Communications Manager (CUCM), including dial plans, device pools, calling search spaces, and upgrades.
•Strong experience configuring Cisco CUBE and SIP trunking, including codec negotiation, dial peer design, and carrier interconnection.
•Experience with DR/failover testing for voice systems and solid understanding of QoS principles (e.g., DSCP, traffic shaping, queuing).

Experience:5+ yearsEnterprise voiceUnified communicationsCollaboration platformsCisco-based environmentsDisaster recovery

Skills:CollaborationTroubleshootingDocumentationMethodical problem-solvingChange management

Certifications:CCNP CollaborationCCNP EnterpriseCCIEITIL Foundation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Customers Bancorp

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: West Reading, United States

Founded: 1997

Website LinkedIn