2 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Customer Service Representative in the New Jersey area handling residential accounts from order entry to payment. Collaborates with sales and support teams to ensure high-quality service, tracks order performance via portals, and resolves issues including RMAs and EDI errors to maintain a trusted supplier relationship.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle key customer responsibilities for residential accounts from order entry to payment.
•Collaborate with sales and support teams to ensure high-quality service and timely order fulfillment.
•Monitor and analyze performance metrics for quality, availability, and on-time shipments via customer portals.
•Liaise between internal departments to ensure customer order requests are fulfilled promptly.
•Address customer complaints professionally to achieve timely resolutions.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsurancePaid LeaveWellness StipendEducation AssistanceLearning BudgetEmployee Referral

Key Requirements

•Bachelor's degree in business preferred, Communications or related field of study
•Min 5 years customer service or related experience
•Full working knowledge of SAP and familiarity with EDI process
•Ability to act independently and make decisions
•Ability to multi-task, prioritize and manage time effectively

Experience:5+ yearsCustomer serviceSAPEDI

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTeamworkTime management

Languages:English

Tech Stack:SAPEDI

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sika

2 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle key customer responsibilities for residential accounts from order entry to payment.
•Collaborate with sales and support teams to ensure high-quality service and timely order fulfillment.
•Monitor and analyze performance metrics for quality, availability, and on-time shipments via customer portals.
•Liaise between internal departments to ensure customer order requests are fulfilled promptly.
•Address customer complaints professionally to achieve timely resolutions.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsurancePaid LeaveWellness StipendEducation AssistanceLearning BudgetEmployee Referral

Key Requirements

•Bachelor's degree in business preferred, Communications or related field of study
•Min 5 years customer service or related experience
•Full working knowledge of SAP and familiarity with EDI process
•Ability to act independently and make decisions
•Ability to multi-task, prioritize and manage time effectively

Experience:5+ yearsCustomer serviceSAPEDI

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingTeamworkTime management

Languages:English

Tech Stack:SAPEDI

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn