WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and scale the Help Center as a product: own the structure, content quality, and localization, translating product features into clear, user-friendly documentation and AI-optimized self-service experiences across multiple teams and languages.

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into the Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on changes and upcoming launches.

Pay and Benefits

Perks:Remote WorkHealth Insurance401kPaid Leave

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
•Fluent in written and spoken English (native or near-native).
•Professional fluency in Spanish is a plus.
•Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
•Strong technical writing skills with ability to translate complex product workflows and payments logic into clear, structured documentation.

Experience:3-5 yearsSaaSFintechMarketplaceTravel techHigh-growth startup

Skills:CommunicationCollaborationPrioritizationStakeholder managementProblem solving

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editingScreen recording

Company Brief

WeTravel

WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into the Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on changes and upcoming launches.

Pay and Benefits

Perks:Remote WorkHealth Insurance401kPaid Leave

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
•Fluent in written and spoken English (native or near-native).
•Professional fluency in Spanish is a plus.
•Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
•Strong technical writing skills with ability to translate complex product workflows and payments logic into clear, structured documentation.

Experience:3-5 yearsSaaSFintechMarketplaceTravel techHigh-growth startup

Skills:CommunicationCollaborationPrioritizationStakeholder managementProblem solving

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editingScreen recording

Company Brief

WeTravel

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn