SecurityScorecard

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and manage a portfolio of customer relationships across industries to ensure satisfaction and long-term value through strategic engagement. Leverage cybersecurity expertise and proactive customer success methodologies to deepen relationships, expand usage, and grow ARR while collaborating with Sales and CS leadership to optimize the customer journey and drive account growth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the organization\'s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
•Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
•Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
•Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
•Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveEquity

Key Requirements

•Bachelor’s degree
•7+ years in account management, customer success, technical account management, or a similar customer-facing role
•Strong written and verbal communication skills combined with meticulous organizational skill
•Solid understanding of cybersecurity or third-party risk management practices; cyber insurance experience preferred, with the ability to grasp platform capabilities to drive business impact

Experience:7+ yearsCybersecuritySaaS

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationCollaborationProblem-solving

Languages:English

Company Brief

SecurityScorecard

Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2013

Website LinkedIn

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SecurityScorecard

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive the organization\'s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
•Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
•Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
•Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
•Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveEquity

Key Requirements

•Bachelor’s degree
•7+ years in account management, customer success, technical account management, or a similar customer-facing role
•Strong written and verbal communication skills combined with meticulous organizational skill
•Solid understanding of cybersecurity or third-party risk management practices; cyber insurance experience preferred, with the ability to grasp platform capabilities to drive business impact

Experience:7+ yearsCybersecuritySaaS

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationCollaborationProblem-solving

Languages:English

Company Brief

SecurityScorecard

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2013

Website LinkedIn