Senior Manager, Strategic Account Manager

Delivery Hero
Malaysia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship building","Consultative selling","Analytical skills","Problem-solving"]

Own and grow relationships with foodpanda marketplace clients, proactively identifying new business opportunities and driving weekly/monthly KPIs. Manage revenue and gross profit per account while keeping the platform engaging through creative marketing initiatives. Build, negotiate, and oversee commercial offers in partnership with foodpanda, business partners, and customers, coordinating internal teams to ensure every deal launched meets quality standards.

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Delivery Hero
Delivery Hero
13 hours ago

Senior Manager, Strategic Account Manager

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Job Summary

Own and grow relationships with foodpanda marketplace clients, proactively identifying new business opportunities and driving weekly/monthly KPIs. Manage revenue and gross profit per account while keeping the platform engaging through creative marketing initiatives. Build, negotiate, and oversee commercial offers in partnership with foodpanda, business partners, and customers, coordinating internal teams to ensure every deal launched meets quality standards.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and expand relationships with existing clients and identify new business opportunities.
  • •Achieve weekly and monthly KPIs.
  • •Maintain and grow revenue and gross profit for each account.
  • •Implement creative marketing initiatives to keep the platform fresh.
  • •Construct and negotiate commercial offers and coordinate internal support to ensure launched deals meet quality standards.

Key Requirements

  • •5 to 7 years of experience in an Account Management role (preferably as an individual contributor).
  • •Proven track record in account management or territory sales with B2B sales experience, preferably for eCommerce involving FMCG brands.
  • •Consultative sales skills with strong communication; persuasive and influential approach.
  • •Strong relationship-building and teamwork with a positive attitude; target oriented and resilient.
  • •Excellent analytical and commercial judgment with good numeracy, attention to detail, and ability to manage multiple priorities under pressure.
Experience:5-7 yearsECommerceFMCGB2B salesMarketplace
Skills:CommunicationRelationship buildingConsultative sellingAnalytical skillsProblem-solving
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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