Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Join the global Technical Support team to provide post-sale technical assistance, troubleshooting IT, networking, and security issues for Delinea customers. Collaborate with peers, document issues, and deliver clear resolution plans while commuting to the Manila office as needed in a hybrid role.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios
•Provide clear customer responses and document corrective actions

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffPaid HolidaysEmployee Assistance

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Networking and data transport and encryption
•Cloud infrastructure, machine, network and services virtualization
•Security concepts and methodologies

Experience:1-2 yearsITNetworkingCybersecurityCloud

Skills:CommunicationProblem-solvingTeamworkTroubleshootingDocumentation

Languages:English

Tech Stack:ITSystem administrationNetworkingSQL.NETCloudVirtualization

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios
•Provide clear customer responses and document corrective actions

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffPaid HolidaysEmployee Assistance

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Networking and data transport and encryption
•Cloud infrastructure, machine, network and services virtualization
•Security concepts and methodologies

Experience:1-2 yearsITNetworkingCybersecurityCloud

Skills:CommunicationProblem-solvingTeamworkTroubleshootingDocumentation

Languages:English

Tech Stack:ITSystem administrationNetworkingSQL.NETCloudVirtualization

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor