IT Services Technician (Bellevue)

X AI
Seattle
Workplace: OnsiteFull timeUSD 68,400 - 102,600Function: Field Service, Maintenance & Skilled TradesExperience: 2-4 yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Customer service","Communication","Prioritization"]

Provide second-line IT support for hardware, software, and network issues, diagnosing complex problems such as crashes and connectivity faults. Administer user accounts and access controls (e.g., Active Directory), deploy and maintain endpoints and applications, and perform patching and updates. Document resolutions, escalate to Level 3 experts as needed, contribute to a knowledge base, support IT projects, and assist with onboarding/offboarding on an onsite, full-time team.

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FursaFursa
X AI
X AI
19 hours ago

IT Services Technician (Bellevue)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide second-line IT support for hardware, software, and network issues, diagnosing complex problems such as crashes and connectivity faults. Administer user accounts and access controls (e.g., Active Directory), deploy and maintain endpoints and applications, and perform patching and updates. Document resolutions, escalate to Level 3 experts as needed, contribute to a knowledge base, support IT projects, and assist with onboarding/offboarding on an onsite, full-time team.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
  • •Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
  • •Administer user accounts, permissions, and access controls in systems like Active Directory.
  • •Deploy, configure, and maintain hardware and software applications; monitor systems with patch management and updates.
  • •Document IT service tickets with detailed resolutions, escalate unresolved issues to Level 3 experts, and support knowledge base and user self-service.

Pay and Benefits

Salary: USD 68,400 - 102,600
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kDisability InsuranceLife Insurance

Key Requirements

  • •2-4 years of experience in IT, helpdesk, or a related technical role.
  • •Strong knowledge of Windows and macOS, plus Microsoft Office Suite and common enterprise software.
  • •Ability to troubleshoot network issues (TCP/IP, DNS, DHCP, VPNs) and perform basic server administration (Windows Server, Linux basics).
  • •Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
  • •Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (equivalent experience acceptable).
Experience:2-4 years
Education:Bachelor's in Information Technology, Computer Science, or a related field
Skills:Problem-solvingAnalytical skillsCustomer serviceCommunicationPrioritization
Certifications:CompTIA A+CompTIA Network+Microsoft Certified ProfessionalITIL
Languages:English
Tech Stack:WindowsMacOSMicrosoft Office SuiteActive DirectoryTCP/IPDNSDHCPVPNsWindows ServerLinuxServiceNowJiraVMwareHyper-VGoogle WorkspaceMicrosoft 365PowerShellBashPython

Company Brief

X AI
Develops advanced artificial intelligence models and research aimed at building safe, general AI and understanding the fundamental nature of the universe. Focuses on large-scale AI systems, research publications, and building foundational AI capabilities.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2023
Website