Customer Specialist - Full Time

CarMax
Athens
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Integrity","Teamwork","Attention to detail"]

Support customers throughout buying, selling, and servicing vehicles by guiding them through sales, appraisals, test drives, and financing applications. You’ll assess vehicle conditions, handle inventory check-in and reconciliation, perform cosmetic inspections, and complete administrative paperwork and payment audits. Coordinate service appointments and review repair order invoices for accuracy while following EH&S requirements and maintaining a clean, organized work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers throughout buying, selling, and servicing vehicles by guiding them through sales, appraisals, test drives, and financing applications. You’ll assess vehicle conditions, handle inventory check-in and reconciliation, perform cosmetic inspections, and complete administrative paperwork and payment audits. Coordinate service appointments and review repair order invoices for accuracy while following EH&S requirements and maintaining a clean, organized work area.
Location: Athens
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver a customer-first experience.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while handling paperwork and payments.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •High school diploma or equivalent and a valid driver’s license.
  • •Strong communication skills to represent CarMax and its products while building customer relationships.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •Ability to manage multiple tasks, maintain attention to detail, and lift up to 25 lbs while reading and transcribing data.
Education:High School
Skills:CommunicationRelationship-buildingIntegrityTeamworkAttention to detail
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn