Customer Success & Product Manager

Wing Assistant
Bogotá
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["High ownership","Customer obsession","Detail-oriented","Strong communication","Problem-solving"]

Own the customer lifecycle from onboarding to resolution while helping customers maximize value from the platform. Serve as a technical expert for product implementation, building and configuring workflows and integrations (APIs, webhooks, Zapier, scripting, and AI-powered automation). Translate customer needs into clear requirements and user stories with Product and Engineering, deliver demos and enablement materials, and identify upsell/expansion opportunities.

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FursaFursa
Wing Assistant
Wing Assistant
22 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the customer lifecycle from onboarding to resolution while helping customers maximize value from the platform. Serve as a technical expert for product implementation, building and configuring workflows and integrations (APIs, webhooks, Zapier, scripting, and AI-powered automation). Translate customer needs into clear requirements and user stories with Product and Engineering, deliver demos and enablement materials, and identify upsell/expansion opportunities.
Location: Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and requests, removing onboarding blockers and ensuring clear follow-through and communication.
  • •Build and configure workflows and integrations on behalf of customers using advanced platform capabilities (APIs, webhooks, Zapier, scripting/automation, and AI-powered workflows).
  • •Troubleshoot customer implementations and determine configuration/workflow changes versus product enhancements.
  • •Translate customer needs into product requirements, user stories, and specifications, working closely with Product and Engineering.
  • •Create demos and enablement materials and identify opportunities for customer adoption, expansion, and upsell.

Key Requirements

  • •2+ years in Customer Success, account management, solutions consulting, product management, SaaS implementation, technical support, or a similar customer-facing role.
  • •Experience working with SaaS or technology products, preferably in fast-growing/startup environments.
  • •Comfort learning technical concepts and experimenting with APIs, integrations, automation, and AI tools.
  • •Ability to translate complex customer workflows and needs into clear product requirements, specifications, and actionable tasks.
  • •Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
Experience:2+ yearsSaaSStartupsAI toolsLLMs
Education:Bachelor's
Skills:High ownershipCustomer obsessionDetail-orientedStrong communicationProblem-solving
Tech Stack:APIsAPI connectionsWebhooksZapierThird-party integrationsScriptingAutomationAI toolsLLMsPrompt engineeringNo-code/low-codeCRM

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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