1 week ago

Applications L2 Support Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Support a global hospitality customer’s digital platforms and guest-facing web experiences as an L2 Application Support Engineer. You’ll monitor production systems and customer-impact signals, triage and prioritize incidents, coordinate escalations, and communicate with technical and business stakeholders. The role also covers queue management, SLA-aligned incident/problem/service processes, and participation in rotational on-call support, with an emphasis on observability, documentation, and operational improvements.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Monitor production systems, alerts, dashboards, and customer-impacting signals to identify issues proactively.
•Perform incident triage, impact assessment, prioritization, and escalation coordination for production issues.
•Coordinate escalations across support, engineering, infrastructure, and customer stakeholders to drive timely resolution.
•Manage support queues with clear ownership, updates, escalation, and resolution tracking.
•Support major incident management and participate in RCA discussions to drive long-term operational improvements.

Key Requirements

•4–8 years of experience in application production support, digital operations, or enterprise service delivery environments.
•Strong verbal and written communication with the ability to engage technical and business stakeholders.
•Ability to independently make sound operational decisions and adapt quickly in dynamic support environments.
•Comfort understanding application flows, logs, integrations, APIs, and production support troubleshooting.
•Experience participating in rotational shifts and on-call support aligned with global production support requirements.

Experience:4-8 yearsApplication production supportDigital operationsEnterprise service deliveryITSM

Skills:CommunicationOperational ownershipStructured problem-solvingCustomer-focused thinkingOperational responsiveness

Tech Stack:DatadogDynatraceSplunkServiceNowAPIsAgileDevOpsCloud-native

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT