Service Operator

CarMax
Louisville
Workplace: OnsiteFull timeUSD 15 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Customer service","Multitasking","Empathy"]

Serve as a customer-first point of contact for the Service Department by handling inbound service calls professionally, assisting with customer interactions, and scheduling service appointments. Coordinate repair requests by routing inquiries, managing reminders, and contacting customers when parts arrive. Support service operations with accurate written updates and maintain compliance through auditing invoices, loaner logs, and dealer tags.

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FursaFursa
CarMax
CarMax
1 day ago

Service Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a customer-first point of contact for the Service Department by handling inbound service calls professionally, assisting with customer interactions, and scheduling service appointments. Coordinate repair requests by routing inquiries, managing reminders, and contacting customers when parts arrive. Support service operations with accurate written updates and maintain compliance through auditing invoices, loaner logs, and dealer tags.
Location: Louisville
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond promptly and professionally to incoming service calls with a customer-first mindset.
  • •Assist Service Consultants and Customer Advisors as needed to ensure seamless service experiences.
  • •Schedule service appointments, route calls and inquiries, and deliver timely written messages for follow-up.
  • •Manage repair requests by coordinating appointments, performing reminder calls, and contacting customers when special-order parts arrive.
  • •Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags, and follow EH&S requirements while keeping the area clean.

Pay and Benefits

Salary: USD 15 - 22 hourly
Perks:Paid Leave

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions.
  • •Ability to execute standardized service processes while maintaining high customer satisfaction.
  • •Proficiency in data entry and record-keeping with intermediate computer skills, including spreadsheets.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationActive listeningCustomer serviceMultitaskingEmpathy
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn