RTX

3 weeks ago

F135 Hardware Customer Support Engineer – F35 Lightning Sustainment Center (LSC) (Onsite)

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide technical and sustainment support for F135 engine hardware by interfacing with customers, the program office, Field Service Engineers/Representatives, and engineering teams. Handle technical field action requests, deficiency reports, and maintenance manual data updates, and author field information notices and service-test documentation. Lead sustainment design reviews and retrofit planning while delivering in-person support to field efforts and coordinating up to 10% travel to F135 field sites.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to technical field questions via action requests.
•Support engineering and quality investigations, including deficiency reports.
•Create, update, and interpret technical maintenance manual data and author technical field information notices.
•Perform engineering changes and design reviews for sustainment impacts, including retrofit planning and service test letters.
•Provide direct in-person sustainment support for significant field efforts and support technical conferences as needed.

Travel: Low travel

Pay and Benefits

Salary: USD 86,800 - 165,200 annually

Perks:Health InsuranceDentalVisionLife Insurance401kLong-term DisabilityFlexible SpendingEmployee AssistanceParental LeavePaid LeaveHolidays

Key Requirements

•Bachelor’s degree in engineering or a related technical field with at least 5+ years of prior relevant experience, or an advanced degree with at least 3+ years experience.
•Experience working to achieve day-to-day objectives with significant impact, including managing moderately sized projects/processes with moderate impact.
•Perform work with minimal oversight and be able to coach/review/delegate to lower-level professionals.
•Communicate with military and Pratt & Whitney leadership on matters of significant importance and influence parties on policies, procedures, and practices.
•U.S. citizenship is required due to government contracts.

Experience:5+ yearsAerospaceDefense

Education:Bachelor's

Skills:Customer focusCommunicationTime managementProblem solving

Eligibility

Nationality:US National

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX